Starly Loubeau

• Provided Tier 1/2 IT support to non-technical internal users through desk side support services.
• Conducted vulnerability assessments, penetration testing, and threat modeling.
• Automated security monitoring, incident response, and compliance reporting using Bash scripting.
• Managed assigned cases, prioritizing based on severity and adhering to service-level objectives while keeping partners informed of progress and resolution timelines.
• Collaborated with different organizations to support partners as needed, fostering a cohesive support ecosystem.
• Participated in regular meetings and training sessions to stay updated on supported technologies and best practices for delivering exceptional technical support.
• Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.

• Created help desk tickets, troubleshot and resolved desktop issues.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Delivered onsite technical support for over 3000 employees.
• Translated complex technical issues into digestible language for non-technical users.
• Managed high levels of call flow and responded to technical support needs.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

• Patched and updated servers to remediate security vulnerabilities.
• Monitored network activity to identify and mitigate security threats.
• Provided incident response and forensic analysis for security events.
• Provided basic end-user troubleshooting and desktop support.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Removed malware, ransomware, and other threats from laptops and desktop systems.

• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.
• Configured and tested Windows Server operating systems with roles features.
• Assisted in configuring and securing Windows Server environments by using a vulnerability scanner.
• Provided tiered support for enterprise-level security solutions.
• Managed Active Directory permissions and role-based access control (RBAC)

• Administered support systems and oversaw system maintenance.

• Maintained the relevant server and system.

• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.

• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

• Proactively monitored customer trouble tickets.

• Ensured that all tickets and phone calls are handled within appropriate service level agreement time frames.

• Managed access control for over hundred’s of employees

• Installed, configured, debugged software/ Hardware (ASA/Network Switch/Patch Pannels)

• Establish/manage remote access for users through RDP connections

• Installed and Maintained VPN Software

• Translate technical issues into understandable business language for end users

• Program & troubleshoot electronic pollbooks

• Perform quality assurance on ballot printers

• Provide EViD field support to polling place locations during setup and operations

• Administers and manages the programming of USB drives and PEB's by precincts to ensure proper ballot contents are disseminated to the voters.

• Assigning appropriate precincts, districts to each USB drives that are assigned to the DS200.

• Recording of the Audio files for the ADA compliant IVotronic.

• During Election Day, responds to all administrative functions relating to technical support and troubleshooting for all voting equipment type.

• Accurately and successfully tabulating and reporting Logic and Accuracy, unofficial and official election results in a timely manner.

• Working as a Network Technician and my duties often include:
• Used Microsoft Active Directory to reset passwords
• Installing IP cameras
• Configuring and repairing devices (IP cameras)
• Installing conduit
• Making, running and Installing RJ-45 cable TIA-568 A/B and ports
• Using cable certifiers/Testers, Toner Probes, Punch downs, cable rods
• Working as an IT Technician and my duties often include:
• Installing software systems, Configured new systems, Maintaining or repairing equipment.
• Walked customers through step-by-step process for troubleshooting hardware issues.
• Assisted customers with anti-virus program installations and virus removals. Adding computers to the Domain
• Installed Hard disks, CD Drives, CPU, Memory, Power supply unit, Network card, Video graphics card, and Hard disk controller card on PC systems.