Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Starlynn Cassio

Marshall

Summary

Professional with strong experience in customer service and food industry operations, equipped to deliver exceptional service and ensure customer satisfaction. Focused on teamwork, adaptable to changing needs, and skilled in communication, multitasking, and maintaining clean and efficient work environment. Reliable and results-driven, ready to contribute effectively to any service team.

Overview

8
8
years of professional experience

Work History

Service Crew Member

Bally's Casino
05.2024 - Current
  • Provided customer satisfaction with efficient and friendly service.
  • Worked with team members to meet high standards of service during busy hours.
  • Developed strong multitasking skills while managing multiple responsibilities during high-pressure situations.
  • Prepared alcoholic drinks accurately and quickly while following safety guidelines.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy hours.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.

Bartender

Chili's Bar and Grill
02.2022 - 05.2024
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Adapted to fast-paced environment, managing multiple drink orders repeadetly without compromising quality.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Bartender

Legends Sports Bar And Grill
10.2023 - 04.2024
  • Served during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Educated customers on drink options, making personalized recommendations based on preferences.

Stocker

Wal-Mart Supercenter
09.2021 - 06.2022
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Greeted customers and directed to requested products.

Assistant Manager

IHOP
05.2017 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, providing a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain great staffing levels.

Education

High School Diploma -

Marshall Highschool
Marshall, TX
01-2018

Skills

  • Customer service
  • Verbal and written communication
  • FLUENT IN SPANISH
  • Strong work ethic

Languages

Spanish
Native or Bilingual

Timeline

Service Crew Member

Bally's Casino
05.2024 - Current

Bartender

Legends Sports Bar And Grill
10.2023 - 04.2024

Bartender

Chili's Bar and Grill
02.2022 - 05.2024

Stocker

Wal-Mart Supercenter
09.2021 - 06.2022

Assistant Manager

IHOP
05.2017 - 12.2021

High School Diploma -

Marshall Highschool

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Starlynn Cassio