Starlynn Josey
Pensacola,FL
Summary
Dedicated and experienced professional with up to 10 years in the service industry. Demonstrates a strong work ethic, exceptional customer service skills, and the ability to thrive in fast-paced environments. Proven track record of reliability, teamwork, and a commitment to exceeding expectations. Adept at handling multiple tasks efficiently while maintaining a positive attitude and attention to detail.
Overview
6
6
years of professional experience
Work History
Bartender
Rustys Raw Bar and Grill
Cape Coral , FL
02.2024 - 05.2024
- Greeted customers and provided excellent customer service.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Attended regular training sessions to stay updated on new products or trends.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Developed good working relationships with fellow employees through effective communication.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
Manager/ Server/ Bartender
Charlies Seafood
Springfield, LA
02.2020 - 03.2023
- Managed front of house operations to maintain seamless service between kitchen expo, bar, and service areas while meeting customer expectations.
- Developed strong connections with customers, consistently upholding the values of a family-owned establishment.
- Accounted for all cash transactions and ensured proper closing procedures for each server at the end of every shift.
- Ensured cleanliness and safety in the work environment
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
Bartender
Boopalus
Springfield, LA
09.2020 - 01.2021
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Attended regular training sessions to stay updated on new products or trends.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Effectively multitasked within fast-paced environment.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Greeted frequent visitors by name and explained new promotions.
Server
HI Ho BBQ
Hammond, LA
01.2019 - 12.2019
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Greeted customers and provided friendly customer service.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Provided assistance with catering orders when needed.
- Processed payments, gave change and issued receipts for orders.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Stocked shelves with food items and supplies as needed.
- Processed credit card payments and gave counter slips to customers for signatures.
- Reviewed contents on food trays to check complete order.
- Accurately made change for cash transactions.
Server
One Thirteen Credit Union
Hammond, LA
10.2018 - 01.2019
- Arranged side stations prior to meal service times for easy access during rush hours.
- Bussed and reset tables as needed between seating's.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Provided menus, explained daily specials, and answered questions about menu items.
- Demonstrated excellent customer service skills in a fine dining establishment
Server
Hooters Inc.
Denham Springs, LA
02.2018 - 09.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Maintained uniform qualifications throughout all shifts.
Education
Some College (No Degree) - Athletic Training/ Hospital Management
Southeastern Louisiana University
Hammond, LASkills
- Food Service
- Beverage Preparation
- Menu Memorization
- Marketing and sales experience
- Bar service preparation
- POS system transactions
- Basic Bartending Knowledge
- Wine pairing
- Table Setting
- Cleanliness
- Table Bussing
Timeline
Bartender
Rustys Raw Bar and Grill
02.2024 - 05.2024
Bartender
Boopalus
09.2020 - 01.2021
Manager/ Server/ Bartender
Charlies Seafood
02.2020 - 03.2023
Server
HI Ho BBQ
01.2019 - 12.2019
Server
One Thirteen Credit Union
10.2018 - 01.2019
Server
Hooters Inc.
02.2018 - 09.2018
Some College (No Degree) - Athletic Training/ Hospital Management
Southeastern Louisiana University
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