Starmoonsun Jacques
Riverview,FL
Summary
Capable team player well-versed in most operation and regulations. Knowledgeable about many different merchandise markets, conflict resolution strategies and cataloging techniques. Productive, amiable and charming professional seeking a new position with room for advancement. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Friendly Sales Associate adept at working in diverse retail and customer service environments. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Water Damage Technician
DRIRITE Disaster Restoration
10.2019 - Current
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
- Collected payments and discussed results of work with customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained and mentored new sales representatives.
- Inspected damaged properties and contents to prepare job action plan.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
Pawn Broker
Cash Amerca
Apr 2018 - 10.2019
- Processed payments, handled cash and made bank deposits in accurate and secure manner.
- Assessed value of merchandise, tested functionality and set up loans
- Greeted incoming customers and offered immediate assistance with items.
- Complied with local, state and federal laws, including reviewing identification and obtaining thumbprints.
- Asked open-ended questions to assess customer needs.
- Designed displays to make store experience interactive, engaging and reassuring.
- Responded to all customer inquiries thoroughly and professionally.
- Conducted weekly walk-throughs with manager to discuss interior visual displays, including store window presentation.
- Used key sales tactics to grow membership sales.
- Attended monthly sales meetings and quarterly sales trainings.
Lead Server
Aston Gardens At The Courtyards
Oct 2015 - Apr 2018
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Provisioned information technology resources to maintain consistency with and support of department's operation and business plans.
- Resolved minor to moderate technology faults, supporting constant availability, and consistent performance.
Box Stacker
Tomatoes Of Ruskin
Aug 2015 - Oct 2015
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Calibrated and repaired machinery and equipment.
- Kept work areas clean and neat.
- Responsible for achieving production requirements.
- Tested products or subassemblies for functionality or quality.
- Disassembled boxes based on manufacturer and quality as determined through visual inspection process.
- Made sure that products were produced on time and are of good quality.
Education
General Studies - Sports Medicince,physical Therapy
Hillsborough Community College
Tampa, FL2018
High School Diploma - undefined
Lennard High School
Ruskin, FL2016
Skills
- Thrives in fast-paced environment
- Organized and efficient
- High energy
- Flexible schedule capability
- Optimizing processes
- Relationship building
- Quality assurance
- PPE use
- Cultural Awareness
- Written Communication
Accomplishments
- Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive experience for all rest. - Promoted to lead server after only 8 months of employment.
- multiple emploee of the month statues for leadership,adaptability,and communication skills
Certification
- SafeServ certification: Food Handling
Timeline
Water Damage Technician
DRIRITE Disaster Restoration
10.2019 - Current
Pawn Broker
Cash Amerca
Apr 2018 - 10.2019
Lead Server
Aston Gardens At The Courtyards
Oct 2015 - Apr 2018
Box Stacker
Tomatoes Of Ruskin
Aug 2015 - Oct 2015
General Studies - Sports Medicince,physical Therapy
Hillsborough Community College
High School Diploma - undefined
Lennard High School
- SafeServ certification: Food Handling
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