Starnisha Perry
Katy
Summary
Dedicated truck driver with a proven track record at Universal Logistics Holdings Inc., demonstrating exceptional safe driving practices and a strong work ethic. Skilled in DOT compliance and conflict resolution, I consistently maintained a clean driving record while fostering positive customer relationships and ensuring high levels of satisfaction.
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Truck Driver
Universal Logistics Holdings Inc.
09.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Company Driver
Landmark Trucking
05.2023 - 09.2023
- Performed daily vehicle inspections before and after trips.
- Maintained impeccable driving record and history of zero incidents.
- Promoted a positive company image by maintaining a clean and professional appearance both on and off the road.
- Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
Team Leader
Amazon
06.2019 - 08.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Customer Service Representative
UnitedHealthcare
07.2017 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Education
Associate of Science - Business Administration
University of Texas At Tyler
Tyler, TX06-2017
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Commercial driving
- Class A commercial Driver's license
- DOT compliance
- Problem resolution
- Data entry
- Critical thinking
- Customer service
- Written and oral communication
- Customer satisfaction
- Call center customer service
- Customer support
- Team leadership
- Decision-making
- Money handling
Timeline
Truck Driver
Universal Logistics Holdings Inc.
09.2024 - Current
Company Driver
Landmark Trucking
05.2023 - 09.2023
Team Leader
Amazon
06.2019 - 08.2023
Customer Service Representative
UnitedHealthcare
07.2017 - 06.2019
Associate of Science - Business Administration
University of Texas At Tyler
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