Starnisha Rivers
Lakewood,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Mitco Global Logistics
Downey , CA
01.2019 - Current
- Input orders to the system, and respond to customer inquiries regarding order status, shipment information, and billing questions.
- Ensure the customer is billed properly and timely, based on their commercial agreement.
- Coordinate successful order fulfillment, ensuring accurate application of information, while demonstrating an understanding of the order entry system and sufficient knowledge of logistics policies and customer service procedures to maintain internal controls.
- Build and maintain loyal relationships with customers, using interpersonal skills to exceed customer expectations, in addition to offering the customer solutions and options as a result of effective problem solving.
- Routing coordinator
Shipping Clerk
Able Freight
Los Angeles, CA
02.2016 - 11.2019
- Assist drivers with checking in BOL's
- Scanning in and attaching picture/files with incoming trailers
- Coordinating with carriers and make sure there are no issues with transportation
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Inputting loading instructions and attaching air way bills number to the BOL's
- Generated data reports
- Handling all inbound calls and responding to heavy emails
- Maintained inventory control system to ensure accurate tracking of all shipped items.
Customer Service/ Call Center
Daylight Transport
Long Beach, CA
11.2014 - 01.2016
- Handled all escalated calls to resolve customers issues
- Responded to inbound calls and emails in fast-paced high-volume call center
- Providing rate quotes for potential shipments and handling pick up request
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Interacting with other departments to resolve customer related matters
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Offered resolutions to de-escalate calls and solve customer issues.
Skills
- Typing 60 wpm
- Customer service
- Scheduling
- Quality control
- Shipping and logistics
- Critical thinking
- Time management
Softwaresystemskills
- Word
- Excel
- Outlook
- Typing 60wpm
- Data Entry
- Customer Service
Timeline
Customer Service Representative
Mitco Global Logistics
01.2019 - Current
Shipping Clerk
Able Freight
02.2016 - 11.2019
Customer Service/ Call Center
Daylight Transport
11.2014 - 01.2016
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