Starr Allen
Lansing,MI
Summary
SUMMARY OF QUALIFICATIONS AND SKILLS:
I have extensive experience in administration and possess excellent communication and organizational skills, along with a strong work ethic. I am highly detail-oriented and have expert cash-handling skills. Additionally, I deliver consistent customer service.
My key qualifications include a proven track record of handling client inquiries by establishing service policies and procedures. I am well-versed in resolving conflicts and have proficiency in money handling. My proficiency in MS Office and Google applications is also noteworthy. Finally, I am a good citizen who always strives to do the right thing. I have extensive experience in administration and possess excellent communication and organizational skills, along with a strong work ethic. I am highly detail-oriented and have expert cash-handling skills. Additionally, I deliver consistent customer service.
Overview
9
9
years of professional experience
Work History
311 Call Center Representative
City Of Lansing, Michigan
07.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- I answered the phone with friendly greetings to create a positive inbound calling experience for customers.
- Handling a high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Resolved complaints to satisfy customers and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Call Center Representative
Administrative Services, Peckham Industries
04.2022 - 07.2022
- According to established policies
- Follow protocol and apply sensitivity and discretion in handling confidential information
- Handle inquiries professionally, including calls received in crises
- Gather information to determine customer's needs; apply problem-solving skills
- Log customer information into the database; use critical thinking skills to perform research to find solutions
- Verify and record demographic data with the caller
- Provide clear and concise written responses to customer and vendor inquiries
- Utilize multiple software systems
Fleet Response Specialist
Waymo
07.2020 - 04.2022
- Analyze and assess realistic and simulated situations to support vehicle operations in the field
- Closely observe minute details that may impact vehicle behavior
- Multitask by quickly maneuvering from one task to the next
- Utilize my delegations and superior judgment when making decisions
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Bank Protection Officer
G4S
08.2019 - 11.2020
- Regulated the capacity of the facility per COVID guidelines
- Adhered to executive orders and regulations to guarantee the safety of clients and personnel
- Answered general inquiries from clients
- Investigated incidents and suspicious activities
- Created reports and maintained written logs as required
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
Lending Support – Index Specialist
Shore
02.2019 - 08.2019
- Collaborated with multiple departments to ensure all necessary documents were present for successful closings
- Verified employment and income
- Data entry
- Worked extended shifts to exceed the daily requirement of loans processed
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Supervisor of Web
Wayne State University Bookstore
05.2015 - 01.2019
- Providing training and support to new employees; Vetting new hires/assigning tasks based on skills assessment
- Cash handling, Managing accounts receivable, problem-solving with payment issues
- Confirming student identity to process vouchers and student financial aid
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Graduate Certificate - Accounting And Financial Analysis - Pending
Davenport University
Grand Rapids, MIBachelor of Science - Criminal Justice
Wayne State University
Detroit, MI12.2018
Skills
- Communication
- Self-control
- Client account management
- Customer-satisfaction
- Assertiveness
- Follow up
- Information analysis
- Documentation
- Multi-tasking
- Cash Management Strategies
- Microsoft Excel
- Analytical Thinking
Timeline
311 Call Center Representative
City Of Lansing, Michigan
07.2022 - Current
Call Center Representative
Administrative Services, Peckham Industries
04.2022 - 07.2022
Fleet Response Specialist
Waymo
07.2020 - 04.2022
Bank Protection Officer
G4S
08.2019 - 11.2020
Lending Support – Index Specialist
Shore
02.2019 - 08.2019
Supervisor of Web
Wayne State University Bookstore
05.2015 - 01.2019
Graduate Certificate - Accounting And Financial Analysis - Pending
Davenport University
Bachelor of Science - Criminal Justice
Wayne State University
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