Staff Management
Starr Altmannsberger
Process Manager
Newton,NH
Summary
Process Manager with excellent track record in collaboration across departments to evaluate, design, and implement processes. Consistently improved processes and managed change among stakeholders using positive approaches.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Process Manager
Parexel
Billerica, MA
08.2019 - Current
- Developed infrastructure, procedures, reporting, and tracking systems for site management services performed during clinical trials.
- Evaluated site qualification processes to align outcomes with strategic goals and sponsor requirements.
- Managed and directed overall team activities, progress, and capacity planning.
- Monitored international staff training, progress, and development.
- Reduced FTEs necessary to conduct site management activities of projects by implementing internal process improvements.
- Point of escalation for project managers, investigator sites, and sponsors.
- Helped develop and grow team of 4 employees overseeing site qualification and management of 20 clinical trials into an international team of 30 employees overseeing site qualification and management of over 450 clinical trials.
Imaging Operations Lead
Parexel
Billerica, MA
10.2018 - 08.2019
- Assisted with development and control of timelines and associated resourcing needs.
- Developed and implemented procedural manuals.
- Assisted in leading international team to meet project deliverables and turnaround times.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
Imaging Assistant
Parexel
Billerica, MA
08.2016 - 10.2018
- Performed ongoing database management and reconciliation.
- Writing training documents distributed to investigator sites, sponsors, and internal team members.
- Oversaw site qualification and management for the medical imaging portion of clinical trials.
- Regularly communicated with sponsors, investigator sites, and reviewers.
- Performed project specific tasks in compliance with Good Clinical Practices (GCP), regulatory requirements (21 CFR Part 11), applicable departmental and companywide SOPs, and project specific protocols.
Sales and Client Services Specialist
Elements Massage
Newburyport, MA
03.2014 - 02.2018
- Managed client services and experiences.
- Maintained and increased sales as well as streamlining office processes.
- Managed client and employee schedules.
Education
Bachelor of Arts - Biology
Bard College At Simon's Rock: The Early College
Great Barrington, MA 08.2006 - 05.2010
Skills
Analytical skills
Organization and Time management
Verbal and written communication
Project Management
Procedure development
Queue Management
Process Improvement
Software
Microsoft Excel
PLSQL Developer
Microsoft Visio
Microsoft Outlook
Microsoft Word
Microsoft OneNote
Timeline
Process Manager
Parexel
08.2019 - Current
Imaging Operations Lead
Parexel
10.2018 - 08.2019
Imaging Assistant
Parexel
08.2016 - 10.2018
Sales and Client Services Specialist
Elements Massage
03.2014 - 02.2018
Bachelor of Arts - Biology
Bard College At Simon's Rock: The Early College
08.2006 - 05.2010
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