Starr B. Johnson
Dallas
Summary
Efficient professional in financial processing adept at completing tasks with productivity and precision. Specialize in Residential and Commercial Closing Operation and Disbursement in loan documentation review, client communication, and regulatory compliance to ensure smooth operations. Excel in time management, problem-solving, and adaptability, fostering positive outcomes in fast-paced environments.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
21
21
years of professional experience
1996
1996
years of post-secondary education
Work History
Owner/Motor Transportation Operator
Joyful Ride
Dallas
07.2016 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Analyzed market trends to identify new business opportunities.
- Collaborated with other owners on joint ventures and shared resources.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Funding Coordinator/ Post Closing Operation
Vylla Title
Plano
09.2016 - 07.2025
- Funding and disbursement of local and National Residential and Commercial closing
- Wire Input and Approval of Domestic wire transfer including Receipt Earnest Monies and Closing funds daily
- Oversee Stop Payment and reissue of funds as need for files in pipeline
- Coordinator Closing on National files for Residential Resale and Refinance Closing, including but not limited to completing final HUD for approval to Lender
- Receipts and Disbursements Ledgers Reconcile on Closed and Cancelled file where funds have passed thru
- Independently conduct full and comprehensive audits and evaluations of highly complex, high risk files
Funding Coordinator/ Post Closing Operation
Fidelity National Title
01.2016 - 09.2016
- Funding and disbursement of local and National Residential and Commercial closing
- Wire Input and Approval of Domestic wire transfer including Receipt Earnest Monies and Closing funds daily
- Oversee Stop Payment and reissue of funds as need for files in pipeline
- Coordinator Closing on National files for Residential Resale and Refinance Closing, including but not limited to completing final HUD for approval to Lender
- Receipts and Disbursements Ledgers Reconcile on Closed and Cancelled file where funds have passed thru
- Independently conduct full and comprehensive audits and evaluations of highly complex, high risk files
Funding Coordinator/ Post Closing Operation
Lawyer Title
Plano
03.2013 - 12.2014
- Company Overview: Plano
- Funding and disbursement of local and National Residential and Commercial closing
- Wire Input and Approval of Domestic wire transfer including Receipt Earnest Monies and Closing funds daily
- Oversee Stop Payment and reissue of funds as need for files in pipeline
- Coordinator Closing on National files for Residential Resale and Refinance Closing, including but not limited to completing final HUD for approval to Lender
- Receipts and Disbursements Ledgers Reconcile on Closed and Cancelled file where funds have passed thru
- Independently conduct full and comprehensive audits and evaluations of highly complex, high risk files
- Receipts and Disbursements, daily deposits to Banking System with offsite machine
- Plano
Operation Team Lead
Bank of America
Plano
09.2006 - 09.2011
- Branch Operations Manager, Regional Operations Manager and other branch personnel Identify risk/compliance management issues, potential fraud and accuracy of wires for $10K to $2M
- Communicate all process and technology request to Senior Management
- Perform Team audits, updating and reporting of Team score cards and progress monthly
- Monitored daily operations and evaluated performance of staff, providing feedback and coaching as needed.
- Created reports on staff performance, customer satisfaction, cost savings initiatives, and other topics for upper management.
- Resolved escalated customer inquiries in a timely manner while maintaining quality standards.
- Provided guidance on best practices for customer service excellence to drive business growth objectives.
- Trained new hires on operational processes and provided ongoing training for existing employees when needed.
- Led team of 26 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
Escrow Closer/Major Accounts and Operation Manager
Escrow Partners
Bedford
01.2005 - 10.2005
- Company Overview: Plano/Bedford, Texas
- Opened and managed new branch office in Bedford, TX for major DFW accounts
- Manage team of five closers and two processors
- Complete real estate escrow transactions by determining requirements, clearing titles, assembling, preparing and review of closing documents and disbursement of funds
- Determines escrow requirements by reviewing and clarifying buyer, seller, and lender closing instructions
- Obtains clear title by ordering title reports; resolving title defects; satisfying existing liens and encumbrances against property or principals
- Plano/Bedford, Texas
Education
Health Coach Training - Health And Wellness
Institute For Integrative Nutrition
New York, NY 01.2012 - 03.2013
Edna Karr Magnet
New Orleans, LASkills
- Funding coordination
- Wire transfer processing
- Financial reconciliation
- Regulatory compliance
- Risk assessment
- Document preparation
- Team leadership
- Customer service
- Attention to detail
- Audit management
- Effective communication
- Problem solving
- Time management
- Written communication
- Office equipment operation
- Customer relations
- Deposit and payment collection
- Analytical skills
- Goal setting
- Teamwork
- Mortgage broker collaboration
- Problem-solving abilities
- Task prioritization
- Customer account review
- Follow-up procedures
System Experience
- Microsoft Word
- Microsoft Excel
- Titan Closing System
- AIM/Citrix
- QuickBooks 2002
- Ram Quest
- BA Direct
- CashPro
- BFT
- Bank of America Mortgage Loan Processing Systems
Timeline
Funding Coordinator/ Post Closing Operation
Vylla Title
09.2016 - 07.2025
Owner/Motor Transportation Operator
Joyful Ride
07.2016 - Current
Funding Coordinator/ Post Closing Operation
Fidelity National Title
01.2016 - 09.2016
Funding Coordinator/ Post Closing Operation
Lawyer Title
03.2013 - 12.2014
Health Coach Training - Health And Wellness
Institute For Integrative Nutrition
01.2012 - 03.2013
Operation Team Lead
Bank of America
09.2006 - 09.2011
Escrow Closer/Major Accounts and Operation Manager
Escrow Partners
01.2005 - 10.2005
Edna Karr Magnet
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