Quality Assurance Auditor
Starr Bowens-Thomas
O'Reilly Auto Parts
Horn Lake,MS
24
years of professional experience
Results-driven professional with extensive experience in quality assurance and data analysis. Recognized for mentoring teams and resolving issues effectively, contributing to improved quality processes and customer satisfaction. Committed to fostering a culture of collaboration and excellence.
Work History
Quality Assurance Analyst
3 Months- Conducted thorough testing of software applications to identify defects and ensure quality standards.
- Executed test cases and documented results to support project documentation and compliance.
- Assisted in the creation of automated testing scripts to enhance testing efficiency.
- Participated in daily stand-up meetings to discuss progress, challenges, and solutions with team members.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Supported company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Highly meticulous eye for spotting deviations, defects, or inconsistencies.
Shipping Clerk
2 Years 1 Month- Coordinated inbound and outbound shipments to optimize logistics operations.
- Processed shipping documents accurately for timely deliveries.
- Assisted in resolving shipping discrepancies to ensure customer satisfaction.
- Maintained inventory records using warehouse management systems for accuracy.
- Trained new staff on shipping protocols and best practices for operational success.
- Collaborated with the customer service team to resolve shipping issues and provide timely updates to clients.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant record keeping.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Data Engineer
1 Month- Developed ETL processes to streamline data integration across multiple systems.
- Optimized SQL queries to enhance database performance and reduce processing time.
- Collaborated with cross-functional teams to identify data quality issues and implement solutions.
- Conducted data analysis to support decision-making in product development initiatives.
- Created and maintained documentation for data pipelines and architecture designs.
- Increased efficiency of data-driven decision making by creating user-friendly dashboards that enable quick access to key metrics.
Specimen Processor
2 Years 6 Months- Processed and labeled specimens with high accuracy to ensure proper identification and tracking.
- Implemented workflow improvements, enhancing efficiency in specimen processing operations.
- Maintained laboratory equipment, ensuring optimal functionality and compliance with safety standards.
- Assisted in training new employees on specimen handling protocols and laboratory procedures.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
- Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, reliability, and adaptability under pressure.
Specimen Processor
1 Year 9 Months- Developed standard operating procedures for specimen preparation, increasing consistency across processes.
- Conducted quality control checks on processed specimens to uphold laboratory standards and integrity.
- Collaborated with team members to troubleshoot issues, promoting a cohesive work environment.
- Monitored inventory levels of supplies, ensuring timely replenishment for uninterrupted operations.
- Followed safety protocols while handling hazardous materials.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Streamlined specimen processing workflows to improve turnaround times and ensure timely delivery of results to clients.
- Facilitated timely delivery of test results by efficiently organizing and prioritizing specimen processing tasks.
- Ensured accuracy in specimen labeling, reducing potential for testing errors.
- Reduced processing errors, thoroughly reviewing and verifying specimen labels and requisition forms.
- Enhanced patient care by providing detailed documentation of specimen collection and processing steps.
Bio-Box Picker
9 Months- Operated automated picking systems to fulfill pharmaceutical orders efficiently.
- Coordinated workflow to optimize order fulfillment during peak hours.
- Ensured accurate inventory counts through regular cycle counts and audits.
- Trained new staff on safety protocols and operational procedures.
- Implemented process improvements that reduced picking errors by streamlining communication.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
Inventory Control Auditor
3 Months- Implemented inventory control processes to reduce discrepancies and improve stock management efficiency.
- Conducted comprehensive audits of inventory levels to ensure accuracy and compliance with standards.
- Analyzed audit findings to identify trends, recommend improvements, and drive strategic initiatives for inventory optimization.
- Collaborated with cross-functional teams to streamline supply chain operations and enhance product availability.
- Trained and mentored junior auditors on best practices in inventory management and auditing procedures.
- Developed detailed reports summarizing audit results, presenting actionable insights to senior management for decision-making.
- Led efforts to integrate advanced inventory management systems, enhancing tracking capabilities and reporting accuracy.
- Improved warehouse organization with effective storage strategies, leading to quicker access to items during audits.
- Conducted physical counts of products regularly, verifying quantities against system records for precise tracking.
- Supported company-wide compliance initiatives by adhering to established guidelines for inventory reporting and documentation standards.
- Provided actionable insights to management through comprehensive audit reports, enabling informed decision-making on stock levels and ordering practices.
Order Selector
1 Month- Demonstrated self-motivation by consistently pursuing goals and completing tasks without supervision., with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained organized workspaces and schedules to ensure efficiency in task management. and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Prioritized order selection tasks to meet strict shipping deadlines, ensuring timely deliveries.
- Conducted regular quality checks on selected items to ensure compliance with company standards and customer expectations.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed orders precisely for correct items, sizes and quantities.
Picker /Packer Associate
2 Years 3 Months- Packaged products accurately to meet quality standards and shipping deadlines.
- Operated order picking equipment efficiently to fulfill customer requests.
- Maintained organized workstations to enhance productivity and safety compliance.
- Collaborated with team members to streamline warehouse operations and reduce delays.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
Property Manager Office Administrator
1 Year 11 Months- Managed lease agreements, ensuring compliance with regulations and timely renewals.
- Developed property marketing strategies to attract prospective tenants and reduce vacancies.
- Implemented maintenance request tracking system, improving response times for service issues.
- Coordinated tenant communications and resolved inquiries to enhance resident satisfaction.
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Analyzed tenant feedback data to identify areas for improvement in property services.
- Maximized rental revenue through proactive lease renewals, offering incentives where appropriate to retain long-term tenants.
- Maintained a safe living environment for tenants by conducting regular property inspections, initiating repairs as needed, and enforcing lease terms regarding safety regulations.
- Prepared comprehensive financial reports for property owners detailing income, expenses, and overall budget performance.
Table Games Dealer
1 Year 5 Months- Dealt various table games, ensuring adherence to rules and standards.
- Monitored player activity, maintaining game integrity and fairness.
- Provided exceptional customer service, enhancing guest experience during gameplay.
- Assisted in training new dealers on game procedures and customer service.
- Managed cash transactions efficiently, ensuring accuracy in payouts and tips.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Order Picker
1 Year 2 Months- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Collaborated with team members to optimize picking processes and reduce errors.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Implemented best practices for order fulfillment, enhancing overall workflow efficiency.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
CSR, Sales
2 Months- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed sales transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Collaborated with marketing team to develop promotional strategies that increased foot traffic.
- Trained new team members on product knowledge and customer engagement techniques.
- Resolved customer inquiries and complaints promptly, maintaining positive relationships.
- Built strong relationships with clients, leading to repeat business and referrals.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
Education
Pharmacy Technician - Medical
High School Diploma
Skills
Quality assurance
Quality standards
Root-cause analysis
Issue resolution
Data analysis
Mentoring and training
Timeline
Quality Assurance Analyst
O'Reilly Auto Parts
04.2026 - CurrentRead More
Shipping Clerk
Jabil Inc
03.2024 - 04.2026Read More
Data Engineer
Jabil Inc
02.2024 - 03.2024Read More
Specimen Processor
LabCorp Laboratories
04.2021 - 10.2023Read More
Specimen Processor
AEL Lab
06.2020 - 03.2022Read More
Bio-Box Picker
McKesson Pharmaceutical Company
07.2018 - 04.2019Read More
Inventory Control Auditor
DC Comics
03.2018 - 06.2018Read More
Order Selector
William Sonoma Warehouse
02.2018 - 03.2018Read More
Picker /Packer Associate
Versant/AT&T
03.2014 - 06.2016Read More
Property Manager Office Administrator
Campaige Place
01.2010 - 12.2011Read More
Table Games Dealer
Bally's Hotel & Casino
04.2008 - 09.2009Read More
Order Picker
Hershey's Chocolate World
01.2005 - 03.2006Read More
CSR, Sales
Holliday's Fashion
06.2002 - 08.2002Read More
Remington College
Pharmacy Technician from Medical
Read More
Messick Adult High
High School Diploma
Read More