Starr Brady
New Boston,MI
Summary
Dynamic professional with extensive experience at Wayne County Airport Authority, excelling in customer service and team leadership. Proven track record in staff management and conflict resolution, enhancing operational efficiency. Skilled in safety compliance and training, fostering a positive environment that promotes employee development and customer satisfaction.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Landside Department Manager
Wayne County Airport Authority
08.2021 - Current
- Oversaw daily operations, ensuring compliance with safety regulations and organizational standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Daily and Monthly Scheduling
- Customer Service, direct and indirect customers.
- Enforcing contracts, SOP and Airport Rules and Regulations
- Coordinating Meet and Greets for various events/Coordinating transportation needs for attendees.
- Addressing Employee Discipline
- Record Keeping
- Inspection of all work areas
- Generating Work Orders when needed
- Coordinating any special projects in the Landside areas.
- Conflict Resolution
- CVRS duties-handling daily paperwork/finance/Inventory/Monies
- Overtime Scheduling
- Reporting/tracking all TNC discrepancies/offenses
- Monitor All Ground Transportation Daily Activities.
Landside Agent
Wayne County Airport Authority
09.2005 - 08.2021
- Monitored all GTC activities
- CVRS-selling coupons/permits, inputting data
- Incident Reporting
- Customer Service
- Monitored Traffic/Direct Traffic when needed
- Monitored/Reported all TNC Activity
- Assisted customers, ensuring a comfortable and stress-free travel experience.
- Promoted a positive airport experience by addressing passenger concerns and resolving issues promptly.
- Metro Taxi and Metro Car Inspections.
Airport Service Worker
Wayne County Airport Authority
01.2001 - 09.2005
- Delivered exceptional customer service to travelers, enhancing overall airport experience.
- Monitored all GTC activities.
- Issuing Airport Permits
- Noise Complaints
- Terminal Pages
- AOA escorts
- Daily Mail delivery
- Basic Data Entry
- Vehicle Maintenance
Lead Pharmacy Technician
K-Mart Pharmacy
06.1994 - 01.2001
- Oversaw daily pharmacy operations, ensuring compliance with safety regulations and quality standards.
- Maintained accurate records of prescriptions and controlled substances, adhering to regulatory requirements and best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Made weekly Staff Schedules
- Training new hires
Education
Arts And Humanities
Washtenaw Community College
Ann Arbor, MI01-2000
High School Diploma -
Belleville High School
Belleville, MI 06-1995
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Task delegation
- Decision-making
- Customer engagement
- Safety and security
- Training and mentoring
Certification
- Stellar Customer Service Training
- CPR/First Aid Training
- Graduate of Supervisors Institute
Timeline
Landside Department Manager
Wayne County Airport Authority
08.2021 - Current
Landside Agent
Wayne County Airport Authority
09.2005 - 08.2021
Airport Service Worker
Wayne County Airport Authority
01.2001 - 09.2005
Lead Pharmacy Technician
K-Mart Pharmacy
06.1994 - 01.2001
Arts And Humanities
Washtenaw Community College
High School Diploma -
Belleville High School