Starr Brooks
Houston,TX
Summary
Reliable employee seeking open position. Offering excellent communication and good judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task and training in skill. Motivated to learn, grow and excel in industry .
Experienced .
Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Provider Relations Specialist
Mega Care Home Care
Houston, TX
12.2018 - Current
- I go to my patient house everyday & her his home , wash his clothes , change him & feed him
- I make sure he takes his medicine & i put him to bed before i leave
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Warehouse Associate
Macy's warehouse
Houston, TX
10.2017 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Customer Service Representative
The Heller Group
12.2019 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Warehouse Worker
Macys Logistics Warehouse
09.2018 - 12.2019
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
Security Officer
CSC Security
Houston, TX
10.2017 - 12.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
customer service
Conduent
Houston, TX
11.2017 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer service representative
Target
Houston, TX
11.2016 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
cashier
Daiquiri Explosion
Houston, TX
09.2016 - 11.2016
- Make drinks
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
stocker
Walmart
Houston, TX
03.2016 - 05.2016
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Customer Service Representative
Alorica
10.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Iqor
07.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Teleperformance
03.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
Education
Florida Career College - Miami
Miami, FL08.2021
Skills
- Customer Service (5 years)
- Call Center (4 years)
- Customer Care (4 years)
- Organizational Skills
- Sales (2 years)
- Scheduling
- Cash Handling
- Inventory
- Security
- English
- Marketing
- Event Planning
- Microsoft Outlook
- Project Management
- Microsoft Excel
- Logistics
- Languages
- English - Expert
- Certifications and Licenses
- Security Guard
- Ground Patrol
- Security Regulation Enforcement
- Security Team Coordination
- Electronic Recordkeeping
- Feeding Assistance
- Nutrition and Diet
- Surgical Preparation
- Observation Documentation
- Fluid Measurement
- Vital Signs Collection
- Needs Determination
- Output Monitoring and Reporting
- Bedsore Prevention
- Emotional and Social Support
- Caregiver Relations
- Promoting Healthy Habits
- Monitoring Fluids
- Basic Life Support
- Recording Vital Signs
- Medical Recordkeeping
- Transporting Patients
- Oral Hygiene
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Customer Data Confidentiality
- Interpretation and Translation Services
- Needs Assessment
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Customer Account Management
- Call Documentation
- Order and Refund Processing
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Teleperformance
03.2022 - 10.2022
Customer Service Representative
Alorica
10.2021 - 06.2022
Customer Service Representative
Iqor
07.2020 - 03.2021
Customer Service Representative
The Heller Group
12.2019 - 05.2020
Provider Relations Specialist
Mega Care Home Care
12.2018 - Current
Warehouse Worker
Macys Logistics Warehouse
09.2018 - 12.2019
customer service
Conduent
11.2017 - 01.2018
Warehouse Associate
Macy's warehouse
10.2017 - Current
Security Officer
CSC Security
10.2017 - 12.2018
Customer service representative
Target
11.2016 - 01.2017
cashier
Daiquiri Explosion
09.2016 - 11.2016
stocker
Walmart
03.2016 - 05.2016
Florida Career College - Miami
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