Starr Brown
Austin,TX
Summary
Results-driven manager with a track record of improving service quality, streamlining processes, and achieving performance goals. Adept at managing complex challenges, implementing innovative solutions, and supporting business growth through operational excellence.
Overview
4
4
years of professional experience
Work History
Assistant Community Manager
Greystar Property Management
05.2025 - Current
- Manage resident accounts and financial records using OneSite and RealPage, ensuring accuracy and compliance.
- Support property manager in preparing budgets, financial reports, renewals, and occupancy forecasts.
- Reduced delinquency rates by implementing proactive rent collection strategies and clear communication with residents.
- Managed approximately 40-70 renewal contracts, emails and offers per month.
Leasing Professional
Greystar Management
10.2022 - 05.2025
- Ensure that the community meet the Company’s standards by daily inspecting the marketing corridor and leasing tour, merchandising and ensuring a physically appealing show unit and/or model and amenities, preparing leasing office for daily leasing activities.
- Organized community events and resident engagement initiatives to foster positive tenant relationships.
Leasing Professional
The Liberty Group
08.2021 - 07.2022
- Inform tenants about property, highlight features and redirect concerns to capture interest, Implement business strategies to maximize tenant satisfaction on tours.
- Coordinate maintenance/ repair requests and logged all activity into company provided databases
Leasing Professional
Northland Investment Corp.
11.2021 - 05.2022
- Prepared leasing documents, processed applications, and ensured compliance with company policies and housing regulations.
- Utilized CRM platforms and Yardi software to track leads, manage lease agreements, and maintain accurate resident records.
- Facilitated leasing process by conducting property tours and responding to tenant inquiries.
Education
Security+ -
Austin Community College
Austin, TX10.2026
Skills
- Adaptability
- Operational Experience
- Customer Knowledge
- Yardi, Realpage, and Entrata
- Effective Communication Engagement
- Marketing
- Executive Ability
LANGUAGES
Fluent in English and Spanish.
Timeline
Assistant Community Manager
Greystar Property Management
05.2025 - Current
Leasing Professional
Greystar Management
10.2022 - 05.2025
Leasing Professional
Northland Investment Corp.
11.2021 - 05.2022
Leasing Professional
The Liberty Group
08.2021 - 07.2022
Security+ -
Austin Community College