Starr Cassell
Coolidge,AZ
Summary
Resourceful Barista Shift Supervisor known for maintaining high productivity levels and completing tasks efficiently. Specialize in customer service, inventory management, and team leadership. Excel in communication, adaptability, and problem-solving to ensure seamless operations and positive customer experiences. Committed to fostering a supportive and efficient work environment.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Barista Shift Supervisor
Dutch Bros
Queen Creek, Arizona
08.2025 - Current
- Trained and supervised new baristas in beverage preparation, customer service, cash handling, and safety regulations to ensure high-quality service.
- Ensured cleanliness and organization of work areas to meet health standards.
- Fostered positive team morale by promoting collaboration and open communication among staff members.
- Managed inventory and restocked supplies to maintain optimal operational efficiency.
HR Assistant Trainee
Hermit Secrets
Phoenix, AZ
06.2024 - 11.2025
- Supported recruitment processes by scheduling interviews and facilitating candidate communications to enhance candidate experience.
- Maintained employee records by updating information and verifying data accuracy in HR systems to ensure compliance.
- Streamlined performance review processes by distributing forms and aggregating feedback from managers to promote timely evaluations.
- Maintained confidentiality of sensitive information in compliance with company policies and regulations.
Customer Service Associate
TJX Companies
Gilbert, AZ
06.2022 - 06.2024
- Resolved escalated customer issues, ensuring customer satisfaction through timely follow-up.
- Assisted customers with inquiries, efficiently resolving issues to enhance overall service experience.
- Assisted with sales by recommending products/services based on customer needs.
- Collaborated with team and management to identify and implement improvements in service processes.
Education
Some College (No Degree) - Business
Central Arizona College
Coolidge, AZSkills
- Time management
- Active listening
- Conflict resolution
- Flexible
- Team building
- Employee training
- Inventory management
- Data entry
- Scheduling coordination
- Multitasking
- Data management
- Task prioritization
- Personnel records management
- Microsoft office and docusign
- Computer literacy
- Microsoft office
- Microsoft Word
Accomplishments
Dean’s List
Certification
CPR
Timeline
Barista Shift Supervisor
Dutch Bros
08.2025 - Current
HR Assistant Trainee
Hermit Secrets
06.2024 - 11.2025
Customer Service Associate
TJX Companies
06.2022 - 06.2024
Some College (No Degree) - Business
Central Arizona College