Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Starr Cole

Chattanooga,USA

Summary

Results-oriented professional with 10+ years of experience in full-cycle recruiting, sales, customer service, and project management. Proven ability to build strong relationships with clients and candidates, manage complex projects, and exceed expectations in fast-paced environments. Adept at problem-solving, communication, and driving positive outcomes. Seeking a challenging role where I can leverage my diverse skillset and contribute to organizational success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales & Customer Support Specialist

Jamie Dietrech Designs
08.2021 - 01.2024
  • Managed office operations, including scheduling, correspondence, and administrative tasks, ensuring smooth daily functioning
  • Provided high-level personal assistance to the owner, including scheduling, document preparation, and research
  • Delivered exceptional customer service, resolving inquiries and issues efficiently and professionally to ensure customer satisfaction
  • Maintained meticulous financial records by reconciling accounts payable/receivable transactions, contributing to balanced budgets
  • Proactively participated in trade shows and industry events to expand network connections and generate new leads
  • Handled customer complaints with professionalism and empathy, achieving timely and positive resolutions
  • Assisted in the development of sales materials to effectively communicate product benefits to potential clients
  • Increased sales by cross-selling complementary products to existing customers

Sr. Executive Recruiter

One Ring Networks, Inc.
03.2017 - 06.2021
  • Managed full-cycle recruitment for four telecommunications divisions across four states, handling 25-40 concurrent requisitions
  • Reduced employee turnover by 64% over four years (from 119% to 55%) through the development and implementation of a targeted retention plan
  • Improved diversity representation in new hires by 35% through targeted outreach and inclusive recruiting strategies
  • Revamped onboarding processes in challenging markets to address staffing shortages and improve new hire integration
  • Implemented innovative sourcing strategies to attract and engage top-tier executive talent
  • Optimized the recruitment process, resulting in a [quantify if possible] reduction in time-to-fill for open positions
  • Partnered with hiring managers to create comprehensive job descriptions and structured interview processes
  • Cultivated and maintained strong relationships with executive-level candidates, building a robust talent pipeline

Project Manager

Boeing
12.2016 - 01.2017
  • Led multi-disciplinary teams in the planning, execution, and delivery of aerospace projects, ensuring alignment with organizational objectives, regulatory requirements, and customer expectations
  • Developed comprehensive project plans, defining scope, objectives, deliverables, and resource requirements, effectively managing project schedules and budgets
  • Collaborated with stakeholders across engineering, manufacturing, procurement, and quality assurance to identify project requirements, address challenges, and drive continuous improvement
  • Utilized project management methodologies (Agile, Waterfall) to adapt to changing priorities, mitigate risks, and optimize project outcomes
  • Served as the primary point of contact for project communications, providing regular updates and risk assessments to leadership and stakeholders

Sr. Executive Recruiter

Workway Professional Staffing
06.2008 - 09.2016
  • Led executive-level recruitment initiatives, partnering with C-suite executives and hiring managers to understand talent needs and develop tailored strategies
  • Utilized diverse sourcing methods (direct sourcing, networking, social media, referrals) to identify and engage high-caliber candidates
  • Conducted comprehensive candidate assessments, including competency-based interviews, reference checks, and skills evaluations
  • Managed the full recruitment lifecycle, from candidate engagement to offer negotiation and onboarding, ensuring a positive experience
  • Cultivated and maintained relationships with clients, candidates, and industry professionals

Education

Bachelor of Science - Business Administration

Pensacola Christian College
Pensacola

Skills

  • Recruiting
  • Talent Acquisition
  • Sourcing
  • Interviewing
  • Negotiation
  • Project Management
  • Project Scheduling
  • Leadership
  • Sales
  • Customer Service
  • Customer Relationship Management (CRM)
  • Account Management
  • Client Retention
  • Communication (Written & Verbal)
  • Organizational Skills
  • Time Management
  • Problem-Solving
  • Research
  • Adaptability
  • Event Planning
  • Cold Calling
  • Computer Networking
  • Microsoft Office Suite

Certification

  • Certified Support Manager (CSM) - HDI.
  • Certified Customer Service Professional (CCSP) - National Customer Service Association.
  • Agile Scrum Master Certification – EXIN.


Timeline

Sales & Customer Support Specialist

Jamie Dietrech Designs
08.2021 - 01.2024

Sr. Executive Recruiter

One Ring Networks, Inc.
03.2017 - 06.2021

Project Manager

Boeing
12.2016 - 01.2017

Sr. Executive Recruiter

Workway Professional Staffing
06.2008 - 09.2016

Bachelor of Science - Business Administration

Pensacola Christian College

Similar Profiles

CREATE PROFILE
Starr Cole