Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Committee Membership
Timeline
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Starr Goode

Alexandria,Virginia

Summary

Performance-driven Vice President, Program Manager with 5 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Vice President, Technical Program Manager

PNC Bank
10.2022 - Current
  • Leading and the planning, execution, and delivery of technical projects from initiation to completion, ensuring adherence to project scope, schedule, and budget
  • Defining project goals, objectives, and success criteria in collaboration with stakeholders, working/business sponsors and developing project plans, schedules, and resource allocation strategies to achieve them
  • Tracking project milestones, deliverables, and dependencies, and providing regular updates to stakeholders on project risks, and the mitigation plan
  • Identifying and prioritizing project risks, dependencies, and critical paths, developing contingency plans to minimize disruptions and ensure project success
  • Oversee weekly reporting of risks, issues, and dependencies on the program level
  • Work alongside 1LOD, 2LOD risk and audit partners by identifying, assessing, and mitigating potential risks
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams to successfully complete major projects, resulting in increased efficiency and client satisfaction.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.

Vice President, Business Development Officer - Organizational Financial Wellness

PNC Bank
11.2013 - 10.2022
  • Spearheaded all aspects of relationship management activities with new and existing clients to grow sales, revenue, and market share, while expanding/retaining client relationships and leading the origination, financial analysis, negotiation, and documentation of credit and non-credit products and services
  • Proactively present the full range of PNC's products and services portfolio, leveraging reporting and sales tools to identify and successfully convert sales opportunities.
  • Managed the identification/mitigation of regulatory, reputational, operational, and credit risk, while delivering insights and recommendations based on client needs and respective financial well-being
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Led cross-functional teams to successfully complete major projects, resulting in increased efficiency and client satisfaction.
  • Continuously analyze, evaluate, and mitigate credit risk utilizing knowledge of credit fundamentals and internal credit policies
  • Fostered internal/external community, client, and industry relationships to acquire new clients, expand opportunities with existing clients, and enhance the client experience
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Human Resource Assistant

Discovery Communications, LLC
09.2011 - 09.2013
  • Delivered all aspects of HR administrative support to the Senior Vice President and Vice President of Human Resources, including scheduling, organizing, and coordinating meetings, presentations, and conference calls, preparing charts and timetables, and handling the preparation of travel arrangements including hotel, air, and ground transportation
  • Prepared and processed monthly travel and expenses reports; created contracts, memorandums, and confidential reports/letters, and responded to internal/external inquiries
  • Maintained confidential employee relations and personnel files, verified employment status, partnered in HR-related projects, and produced various reports and documents providing up-to-date personnel information

Realtor

RE/MAX One Realty
09.2006 - 11.2012
  • Partnered in developing property listings, interviewed prospective clients, negotiated terms of sale, and created various contracts and agreements, while advising clients on market conditions, pricing, mortgages, legal requirements, and related matters
  • Analyzed financial statements, income reports, etc
  • To present mortgage options and help clients obtain the best rates and terms of financing
  • Prepared marketing materials, contracts, purchase agreements, closing statements, deeds, and leases; advised first-time home buyers on escrow and title procedures
  • Negotiated contracts in interest of the client, attended settlements, and partnered with escrow/title companies, lenders, and home inspectors to ensure terms/conditions of purchase agreements are met
  • Maintained knowledge of real estate tax law, current income tax regulations, local economies, fair housing laws, and types of available mortgages, financing options, and government programs
  • Assessed properties, compared similar properties to determine competitive market pricing, and promoted sales of properties through advertisements, open houses, and multiple listing services
  • Conducted title searches to determine whether clients have clear property titles, inspected the condition of properties, and arranged for any needed maintenance/repair services
  • Accompanied buyers during visits, inspected properties, and advised on the suitability and value of homes being visited; oversaw signing of documents and disbursement of funds
  • Developed 300+ professional relationships within the housing industry, including bank, mortgage, and title companies
  • Collaborated with fellow agents to lead off-site events for buyers and sellers, increasing new client numbers by 64%
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.

Education

Bachelor of Science - Business Administration And Management

University of Maryland Global Campus
Adelphi, MD
12.2027

Skills

  • Microsoft Visio
  • Microsoft Office Suite
  • SharePoint
  • Confluence
  • PowerPoint
  • Tableau

Certification

  • SAFe 6 (SA) Agilest
  • Certified Scrum Product Owner
  • Business Analytics with Excel Certificate
  • Program Management Professional (PgMP) In-progress

Accomplishments

  • Successfully Led and Delivered Complex Technical Projects: worked alongside multiple cross-functional teams to deliver high-impact projects on-time and within budget, resulting in increased customer satisfaction and revenue growth.
  • Resolved Critical Project Issues and Risks: Proactively identified and resolved critical project issues, preventing project delay and ensuring successful project delivery.
  • Led weekly meetings among training staff to brainstorm and ask questions, enabling peers a venue to resolve issues quickly and effectively.
  • Handled several high-level projects simultaneously, successfully delivering each of them in less time than was expected.

Committee Membership

PNC Employee Business Resource Group (EBRG) – iGEN Virtual Chapter, Treasurer, 01/01/25, Present

Timeline

Vice President, Technical Program Manager

PNC Bank
10.2022 - Current

Vice President, Business Development Officer - Organizational Financial Wellness

PNC Bank
11.2013 - 10.2022

Human Resource Assistant

Discovery Communications, LLC
09.2011 - 09.2013

Realtor

RE/MAX One Realty
09.2006 - 11.2012

Bachelor of Science - Business Administration And Management

University of Maryland Global Campus

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Starr Goode