Summary
Overview
Work History
Education
Skills
References
Timeline
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Starr Harper

Starr Harper

Hiram,United States

Summary

Versatile professional with 10+ years of experience in property management, adept at being flexible and accommodating to each building's unique needs. Proven track record in delivering exceptional service in both business and residential environments. Strong commitment to quality service and excellence in all facets of property management. Trustworthy and reliable in executing prescribed business and residential goals, ensuring optimal satisfaction for tenants and property owners alike. Highly skilled in overseeing maintenance, coordinating with contractors, managing budgets, and ensuring compliance with regulations.

Overview

8
8
years of professional experience

Work History

Assistant Property Manager

Birchstone Residential
Dallas, GA
03.2024 - 06.2024
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Prepared monthly financial reports for review by the property manager.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Ensured compliance with all applicable laws related to fair housing practices.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.

Professional Leasing Consultant

ECI Groups
Hiram
01.2024 - 03.2024
  • Responded quickly to maintenance requests from tenants; coordinated repairs when necessary.
  • Developed effective working relationships with vendors who provide services to the property.
  • Greeted and interacted with prospective tenants, answered questions, and provided tours of the property.
  • Communicated regularly with property management regarding availability of units and current market conditions.
  • Assisted in marketing efforts to fill vacancies by preparing flyers, ads, and other promotional materials.
  • Performed administrative tasks such as filing paperwork, scheduling showings and generating reports on leasing activity.

Assistant Community Manager

ECI GROUPS
Hiram, United States
06.2022 - 09.2023
  • Worked with maintenance staff to complete timely repairs and enhancements
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
  • Met with residents to gather information and develop effective solutions
  • Evaluated property conditions and recommended improvements
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
  • Collaborated with Property Manager during interior renovations and construction
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
  • Verified tenant incomes and other information before accepting lease applications
  • Collected monthly rent payments and other fees, always properly recording and processing money
  • Responded to requests and scheduled appointments for property showings
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
  • Assist in developing and implementing marketing strategies to attract new residents and retain existing ones, leveraging digital marketing channels and data analytics to optimize marketing efforts and drive results.

Experienced Leasing Consultant

Steadfast Properties
Atlanta, Georgia
09.2021 - 11.2021
  • Worked with maintenance staff to complete timely repairs and enhancements
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
  • Met with residents to gather information and develop effective solutions
  • Verified tenant incomes and other information before accepting lease applications
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
  • Develop and maintain strong relationships with prospective and current tenants to ensure high occupancy rates and resident satisfaction.

Property Manager

HRI Properties
St. Louis
04.2018 - 07.2018
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Managed all maintenance requests from tenants in a timely manner.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.

Assistant Property Manager

HRI Properties
St. Louis, Missouri
04.2016 - 07.2018
  • Adheres to LIHTC, Fair Housing, Americans with Disabilities Act, Tax Credit, Fair Credit Reporting Act, and all other Federal and State laws
  • Prepare statement of accounting notices for past residents
  • Prepare, review and close financial books for assigned properties monthly
  • Prepare and review quarterly and year end reports
  • Tax credit low-income housing qualified
  • Develop and maintain strong relationships with tenants, ensuring high levels of tenant satisfaction and retention
  • Develop and implement strategies to increase property occupancy and tenant satisfaction
  • Ensure compliance with all legal requirements and regulations related to LIHTC, Fair Housing, Americans with Disabilities Act, Tax Credit, and Fair Credit Reporting Act
  • Coordinate with maintenance staff to ensure all properties are well-maintained and in compliance with safety regulations
  • Maintain a thorough knowledge of the local rental market trends and competitor analysis to make informed decisions regarding rental rates and leasing strategies.

Education

Master Of Science In Psychology Candidate -

Liberty University
05.2024

Bachelor Of Arts -

Harris-Stowe State University
05.2012

Parkway North High School -

Graphic Communications And Printing -

North Technical High School

Skills

  • Lease oversight
  • Fair Housing Regulations
  • Property Tours and Inspections
  • MS Office
  • Payment Processing
  • Customer service
  • Computer literacy
  • Team Building
  • Scheduling
  • Cash Handling
  • Market Strategy
  • Vacancy Marketing
  • Yardi Software Proficiency
  • Month-End Closings
  • Leasing and Sales
  • Entrada Software Proficiency

References

References available upon request.

Timeline

Assistant Property Manager

Birchstone Residential
03.2024 - 06.2024

Professional Leasing Consultant

ECI Groups
01.2024 - 03.2024

Assistant Community Manager

ECI GROUPS
06.2022 - 09.2023

Experienced Leasing Consultant

Steadfast Properties
09.2021 - 11.2021

Property Manager

HRI Properties
04.2018 - 07.2018

Assistant Property Manager

HRI Properties
04.2016 - 07.2018

Master Of Science In Psychology Candidate -

Liberty University

Bachelor Of Arts -

Harris-Stowe State University

Parkway North High School -

Graphic Communications And Printing -

North Technical High School

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Starr Harper