Starr Harper
Hiram,United States
Summary
Seasoned property management professional with 10 years of comprehensive experience in residential and commercial property management. Demonstrated expertise in tenant relations, lease administration, property maintenance, and financial management. Seeking a challenging property management role where my proven leadership, organizational skills, and ability to optimize property operations can contribute to the success and growth of a dynamic organization.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Birchstone Residential
03.2024 - 06.2024
- Maintained accurate records of all transactions involving tenants' accounts, including rent payments and late fees.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Prepared monthly financial reports for review by the property manager.
- Resolved tenant complaints in a timely manner, while maintaining positive relationships with tenants.
- Initiated eviction proceedings when necessary, according to state law guidelines.
- Ensured compliance with all applicable laws related to fair housing practices.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
Assistant Community Manager
ECI GROUPS
06.2022 - 03.2024
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases, effectively scheduled appointments, showings, move-ins, and move-outs.
- Met with residents to gather information and develop effective solutions.
- Evaluated property conditions and recommended improvements.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Collaborated with the Property Manager during interior renovations and construction.
- Helped clients find leases to suit needs, such as handicapped access, pet-friendly locations, and one-story configurations.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Property Manager
HRI Properties
08.2018 - 09.2020
- Coordinated with vendors for the procurement of services, such as repairs, renovations, and landscaping.
- Managed all maintenance requests from tenants in a timely manner.
- Processed evictions when necessary, in accordance with state laws and procedures.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Resolved tenant complaints quickly and effectively, while ensuring customer satisfaction.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes, if required.
Assistant Property Manager
HRI Properties
04.2016 - 07.2018
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Prepare, review, and close financial books for assigned properties monthly.
- Develop and maintain strong relationships with tenants, ensuring high levels of tenant satisfaction and retention.
- Ensure compliance with all legal requirements and regulations related to LIHTC, Fair Housing, Americans with Disabilities Act, Tax Credit, and Fair Credit Reporting Act.
- Maintain a thorough knowledge of the local rental market trends and competitor analysis to make informed decisions regarding rental rates and leasing strategies.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Education
Master of Science - Counseling Psychology
Liberty University
Lynchburg, Virginia12.2024
Bachelor of Arts - Business Communications
Harris-Stowe State University
St Louis, Missouri05.2012
Graphic Communications And Printing -
North Technical High School
St. Louis, Missouri05.2008
High School Diploma -
Parkway North High School
St. Louis, Missouri05.2008
Skills
- Lease oversight
- Fair Housing Regulations
- Property Tours and Inspections
- MS Office
- Payment Processing
- Customer service
- Computer literacy
- Team Building
- Scheduling
- Cash Handling
- Market Strategy
- Vacancy Marketing
- Yardi Software Proficiency
- Month-End Closings
- Leasing and Sales
- Entrada Software Proficiency
Timeline
Assistant Property Manager
Birchstone Residential
03.2024 - 06.2024
Assistant Community Manager
ECI GROUPS
06.2022 - 03.2024
Property Manager
HRI Properties
08.2018 - 09.2020
Assistant Property Manager
HRI Properties
04.2016 - 07.2018
Master of Science - Counseling Psychology
Liberty University
Bachelor of Arts - Business Communications
Harris-Stowe State University
Graphic Communications And Printing -
North Technical High School
High School Diploma -
Parkway North High School
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