Starr Harper
San Antonio
Summary
I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Agent
Ally Financial Inc.
01.2024 - 06.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
Customer Service Representative
Conduent
07.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Sought ways to improve processes and services provided.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Server
The Original Mexican Restaurant
10.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Restaurant Team Member
Wendys Restaurant
02.2018 - 02.2019
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
Receptionist Administrator
Truckmount Steam Cleaner
06.2017 - 02.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Restaurant Team Member
Taco Bell
07.2016 - 03.2017
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
Education
Diploma -
San Antonio Leadership Academy
San Antonio, TX01.2017
Skills
- Customer Focus
- Call center experience
- Building rapport
- Live chat support
- Escalation management
- De-Escalation Techniques
- Complaint Handling
- Payment Processing
- Dispute Resolution
- Critical Thinking
- Active Listening
- Microsoft Outlook
Timeline
Customer Service Representative Agent
Ally Financial Inc.
01.2024 - 06.2024
Customer Service Representative
Conduent
07.2023 - 01.2024
Server
The Original Mexican Restaurant
10.2021 - 07.2023
Restaurant Team Member
Wendys Restaurant
02.2018 - 02.2019
Receptionist Administrator
Truckmount Steam Cleaner
06.2017 - 02.2018
Restaurant Team Member
Taco Bell
07.2016 - 03.2017
Diploma -
San Antonio Leadership Academy
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