Starr Harrison

Technical Support & Customer Service Specialist

company name- 5 Starr Entertainment LLC

from 6/1/21-current

• Provided expert technical support for a streaming platform, troubleshooting issues related to video playback, account access, device compatibility, and network connectivity.

• Assisted customers with onboarding, subscription management, and resolving billing inquiries, maintaining a focus on delivering a seamless user experience.

• Collaborated with the engineering team to report bugs and enhance product features based on customer feedback, contributing to a 20% improvement in app performance.

• Provided excellent customer service by maintaining a high customer satisfaction rate (e.g., 95% or higher) while resolving complex technical problems efficiently.

• Working with customers via Chat, sometimes making outbound calls to set up payments or assisting customers with additional services, providing new services to customers, verifying a customer for new service, providing positive resolutions for the customers

• Taking ownership of calls & chats by documenting and communicating information clearly in accordance with policies and procedures, assisting customer with the needs of our services

• Inbound/Outbound calls to assist customers with accounts, Providing Win Win Results to suit the Customers needs
• Providing resolutions, Research and resolving Customers issues