Starr Helton
dayton
Summary
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager
Dayton Children's Hospital
07.2024 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Office Assistant
Public Health-Dayton & Montgomery County
04.2022 - 07.2024
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Recreation Park Aid(front desk agent)
City of Dayton
04.2017 - 04.2022
- Provide excellent customer service to all customers by providing informative information within various recreation activities
- Being a leader to lead activities to help people stay active, improve fitness, and have fun
- Maintained the front desk and reception area in a neat and organized fashion
- Received a high number of incoming phone calls assisted each one with knowledge while providing excellent customer service
- Handled opening and closing procedures for also setting up a cash drawer and handled transactions with guests
Education
Associate's degree - Social Work
Sinclair Community College
Dayton, OH05.2024
High School Diploma -
Douglas Byrd High School
Fayetteville, NC06-2013
Skills
- Customer Service
- Front Desk
- CDCA Certified
- Certified CPR/First Aid
- Job Management Experience
- Child Care Experience
- Customer Service Experience
- Reception
- Case management
- Organization and multitasking
- Relationship building
Timeline
Case Manager
Dayton Children's Hospital
07.2024 - Current
Office Assistant
Public Health-Dayton & Montgomery County
04.2022 - 07.2024
Recreation Park Aid(front desk agent)
City of Dayton
04.2017 - 04.2022
Associate's degree - Social Work
Sinclair Community College
High School Diploma -
Douglas Byrd High School
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