Starr Henriquez
Bayonne,NJ
Summary
Knowledgeable leader with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
6
6
years of professional experience
Work History
Store Manager
Family Dollar
08.2022 - Current
- Supervised daily store operations to ensure compliance with company policies and standards.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory control processes, reducing shrinkage through effective stock management strategies.
- Developed staff schedules to optimize labor costs while maintaining customer satisfaction levels.
- Implemented promotional displays and merchandising tactics to drive sales growth and enhance store aesthetics.
- Collaborated with district managers on strategic initiatives to improve overall store efficiency and performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Operated CCTV technology approximately 15 hours weekly to oversee store functions and productivity.
Shift Lead
Sephora
04.2020 - 08.2021
- Assisted in developing promotional strategies driving sales and improving customer engagement.
- Monitored team performance providing constructive feedback to improve individual contributions and teamwork.
- Resolved customer inquiries efficiently maintaining high satisfaction levels through effective communication.
- Spent at least 5 hours weekly as a one-on-one peer trainer.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Associate of Science - Biology
Middlesex County College
Edison, NJ05-2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Merchandising
Accomplishments
- Supervised team of up to 35 staff members.
- Managed the highest volume store in the district.
- Reduced a double digit shrink variance down to just under 3%.
- Awarded "Store manager of the quarter."
Timeline
Store Manager
Family Dollar
08.2022 - Current
Shift Lead
Sephora
04.2020 - 08.2021
Associate of Science - Biology
Middlesex County College