Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Starr Johnson

St. George,UT

Summary

Motivated professional with extensive experience in driving team performance and achieving customer service targets. Proven track record of aligning business objectives with operational efficiency. Strong leadership skills complemented by effective planning and organizational capabilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Manager

Street Eats LLc
St. George, UT
03.2024 - Current
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Trained employees on additional job positions to maintain coverage of roles.

Restaurant Manager

Red Mountain Resort
Ivins, UT
06.2019 - 05.2024
  • Trained new employees on job duties and company policies.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Responded to customer questions regarding products, prices and availability.
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Inspected facilities regularly to ensure compliance with health codes and regulations.
  • Provided guidance and support to team members when needed.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Interacted with kitchen staff to plan food and beverage logistics.
  • Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
  • Resolved complaints from guests regarding services or facilities provided at banquets.
  • Coordinated with sales and catering teams to understand event requirements and client needs.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Managed tables throughout dining room to execute service at highest level.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Assisted staff by serving food and beverages or bussing tables.
  • Conducted capacity planning to anticipate growth and maintain performance levels.
  • Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
  • Administered server backups and disaster recovery plans, ensuring data preservation.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Assisted with kitchen preparation during peak times as needed.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Trained new employees to perform duties.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Updated computer systems with new pricing and daily food specials.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Resolved conflicts among employees in an effective manner.

Office Manager

Budget Truck Rental Of Saint George
Saint George, UT
05.2017 - 01.2022
  • Developed budgets and forecasts for departmental expenses, enhancing financial planning accuracy.
  • Supervised staff, organized schedules, and delegated tasks to optimize team performance.
  • Maintained office organization to enhance efficiency and professionalism across operations.
  • Coded and entered daily invoices using in-house accounting software for accurate financial tracking.
  • Resolved customer inquiries and complaints while fostering positive client relationships.
  • Interpreted company policies and communicated work procedures effectively to staff.
  • Evaluated business performance to identify improvement opportunities and implement strategies.
  • Negotiated vendor contracts to secure favorable pricing and terms.

Cashier

Newby Oil Inc.
St. George, UT
09.2009 - 05.2017
  • Processed sales transactions to prevent long customer wait times.
  • Scanned items and checked pricing on cash register for accuracy.
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

GED -

Mountain View High School
Mountain View, WY
05-2000

Skills

  • Process improvement and operational efficiency
  • Conflict resolution
  • Customer service and support
  • Team leadership and staff training
  • Budget management

Performance monitoring

  • Time management
  • Effective communication
  • Reliability
  • Coaching and mentoring

Affiliations

  • Teachers Aid
  • Basketball
  • Art Awards
  • Music

Accomplishments

  • Dabs On Premise Retail Manager Training
  • State Food Safety Alcohol Training
  • State Food Safety Food Handlers Permit
  • Insurance Sales Certified
  • 50 hours towards Dietician Certification

Timeline

Manager

Street Eats LLc
03.2024 - Current

Restaurant Manager

Red Mountain Resort
06.2019 - 05.2024

Office Manager

Budget Truck Rental Of Saint George
05.2017 - 01.2022

Cashier

Newby Oil Inc.
09.2009 - 05.2017

GED -

Mountain View High School

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