Starr Kirkwood

• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
• Prepared reports and technical documentation of day-to-day production processes.
• Reviewed production schedules and streamlined processes.
• Adjusted machine feed and speed to correct machine malfunctions.

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• Double checked records, daily reports, and inventory transactions to identify and correct variances.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Sorted and delivered materials to different work areas and staff.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Properly labeled and stored goods in safe area to provide identification and avoid losses.
• Conducted research to address shipping errors and packaging mistakes.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
• Unloaded pallets and deliveries and organized products in warehouse.
• Handled day-to-day shipping and receiving overseeing more than Number packages per day.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Maintained tidy, organized and safe work area to comply with cleanliness standards.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Provided compassionate and patient-focused care to cultivate well-being.
• Maintained entire family's schedule and organized events.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Recorded status and duties completed in logbooks for management.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Recognized and reported abnormalities or changes in patients' health status to case manager.

• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Provided coverage option information to assist clients in protecting assets.
• Cross-sold insurance products to existing clients to reach sales targets.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Calculated quotes and educated potential clients on insurance options.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Promoted products and services using upselling and other sales strategies.
• Exceeded corporate quotas for monthly policy sales.