Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Assessed employee performance and developed improvement plans.
Resolved various issues impacting sales management and business operations.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Complied with established internal controls and policies.
Complied with regulatory guidelines and requirements.
Sales Manager
Stone Interiors
03.2011 - 05.2012
Built long-lasting client relationships through excellent customer service and consistent followups.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Prepared sales presentations for clients showing success and credibility of products.
Managed accounts to retain existing relationships and grow share of business.
Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Cashier
Tha Store
06.2009 - 11.2010
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Learned duties for various positions and provided backup at key times.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Responded promptly to requests for assistance, spills and customer inquiries.
Accounts Payable/Accounts Receivable Clerk
Setcrete
11.2005 - 12.2007
Supported management by processing invoices and documents with consistent on-time delivery.
Inspected account books and recorded transactions.
Maintained account accuracy by reviewing and reconciling checks monthly.
Matched purchase orders with invoices and recorded necessary information.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Negotiated payment arrangements with customers to establish timely receipt of payments.
Customer Service
G & P Trucking
01.2003 - 11.2005
Applied effective time management techniques to meet tight deadlines.
Worked effectively in fast-paced environments.
Gained strong leadership skills by managing projects from start to finish.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Accounts Payable/ Receivable
Setcrete
09.2002 - 01.2003
Supported management by processing invoices and documents with consistent on-time delivery.
Inspected account books and recorded transactions.
Maintained account accuracy by reviewing and reconciling checks monthly.
Matched purchase orders with invoices and recorded necessary information.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Negotiated payment arrangements with customers to establish timely receipt of payments.