Starr Loza
San Jacinto,United States
Summary
Dynamic leader with proven expertise in staff management and customer service honed at Little Caesars Pizza. Excelled in marketing management, enhancing store performance through strategic promotional activities and rigorous cost control. Demonstrated exceptional team leadership and problem-solving abilities, significantly improving customer satisfaction and operational efficiency.
Developed strong interpersonal and administrative skills in professional office environment, seeking to transition into new field. Demonstrates effective communication and organizational abilities, ensuring seamless operations. Ready to leverage these transferable skills to contribute value in new role.
Overview
4
4
years of professional experience
Work History
Receptionist Intern
Kaiser Permanente
12.2024 - Current
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Increased client retention through attentive listening, addressing concerns promptly, and offering solutions when applicable.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Co Manager
Little Caesars Pizza
03.2023 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
Assistant Manager
Little Caesars Pizza
07.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Service Cashier
Little Caesars Pizza
05.2021 - 07.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor Of Science - Health Services Administration
California State University of San Bernardino
San Bernardino, CA05-2025
High School -
San Jacinto Valley Academy
San Jacinto, CA05.2021
Skills
- Staff Management
- Marketing Management
- Team Leadership
- Time Management
- Schedule Preparation
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Staff Training
- Hiring and Training
- Cost Control
- Performance reviewing
- Positive Attitude
- Problem-Solving
- Reliability
Timeline
Receptionist Intern
Kaiser Permanente
12.2024 - Current
Co Manager
Little Caesars Pizza
03.2023 - Current
Assistant Manager
Little Caesars Pizza
07.2021 - 01.2023
Customer Service Cashier
Little Caesars Pizza
05.2021 - 07.2021
Bachelor Of Science - Health Services Administration
California State University of San Bernardino
High School -
San Jacinto Valley Academy
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