Starr McIntyre
Glenolden,PA
Summary
Compassionate and empathetic Patient Services Associate known for high productivity and efficient task completion. Possess specialized skills in patient registration, medical billing, and appointment scheduling. Excel in communication, problem-solving, and time management, ensuring positive patient experiences and streamlined office operations.
Overview
12
12
years of professional experience
Work History
PRN Patient Services Associate
Pennsylvania Hospital
02.2025 - Current
- Greets patients, visitors and answers telephone in a prompt and courteous manner.
- Register patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Collect co-payments from patients at time of service while maintaining confidentiality of payment information.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Support emergency department registration during peak times, ensuring rapid patient processing.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Private Caregiver
Private Contractor
12.2020 - 11.2024
- Organized oral medications for clients following dosage and schedule requirements.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Improved patient outlook and daily living through compassionate care.
- Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
- Maintained records of client care services provided including changes in condition or treatment plan.
- Maintained clean and well-organized environment for client happiness and safety.
Patient Support Specialist
Acclara Solutions
09.2020 - 12.2021
- Responsible for identifying trends which impact revenue and determine best course of action to resolve outstanding accounts, including denials, edit analysis, rejections, billing requests.
- Identified contractual and Administrative adjustments.
- Assisted and resolved patient inquiries and request within a 24-48 hour period.
- Obtained documentation regarding patient/client follow up efforts.
- Verified patient insurance coverage and eligibility for services.
- Performed data entry of patient information into electronic health records systems.
Client Service Representative
Independence Blue Cross
05.2017 - 07.2018
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Educated clients about health insurance coverage options, benefits and costs.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Senior Caregiver
ComForCare
07.2015 - 07.2016
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Recorded client status progress and challenges in logbooks and reports.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Followed safe lifting and transferring techniques to transport residents.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Followed care plan and directions to administer medications.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Accounts Receivable Clerk
Varo Healthcare
02.2015 - 07.2016
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Responded to inbound inquiries regarding accounts and payments.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
Customer Service Associate
Lord & Taylor
12.2012 - 06.2015
- Promoted available products and services to customers during service, account management and order calls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Answered phone calls from customers promptly and courteously.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed relationships with key clients through regular contact and follow-up communication.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
High School Diploma -
Academy Park High School
Sharon Hill, PA06-2008
Health Studies
Delaware County Community College
Media, PASkills
- Customer service
- Insurance verification
- Insurance billing
- Patient registration
- Electronic health records
- Epic
- Health insurance knowledge
Education and Training
true
References
References available upon request.
Timeline
PRN Patient Services Associate
Pennsylvania Hospital
02.2025 - Current
Private Caregiver
Private Contractor
12.2020 - 11.2024
Patient Support Specialist
Acclara Solutions
09.2020 - 12.2021
Client Service Representative
Independence Blue Cross
05.2017 - 07.2018
Senior Caregiver
ComForCare
07.2015 - 07.2016
Accounts Receivable Clerk
Varo Healthcare
02.2015 - 07.2016
Customer Service Associate
Lord & Taylor
12.2012 - 06.2015
High School Diploma -
Academy Park High School
Health Studies
Delaware County Community College
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