STARR MEYERS
Paulsboro
Summary
Dedicated and personable Customer Service professional with 20+ years of experience in resolving customer inquiries and concerns. Proven track record of exceeding customer expectations and delivering exceptional service. I have received many awards and have been recognized many times for my customer service skills. I have received an award from the Regional Vice President of Home Depot for my customer service skills.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
25
25
years of professional experience
Work History
Store Manager
Heritages Dairy Stores
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Front End Supervisor/Special Services Supervisor
The Home Depot
09.2020 - Current
- Managed staffing and schedules for Front End team, ensuring operation efficiency
- Led training initiatives to enhance customer service skills and optimize checkout procedures
- Resolved customer complaints and issues in a professional and timely manner
- Implemented new special service programs to increase customer satisfaction and loyalty
- Trained new employees and conducted performance evaluations for improved team productivity
- Trained new cashiers on customer service procedures and proper cash handling techniques
Server/Trainer
Applebees
04.2017 - 09.2020
- Trained new servers on menu knowledge, service techniques, POS system, and company policies
- Achieved high customer satisfaction scores by delivering exceptional service and resolving issues promptly
- Trained new servers on restaurant policies, menu items, and customer service techniques
- Demonstrated exceptional multitasking and communication skills in fast-paced environment
- Received positive feedback from customers for professionalism and attentiveness
Server
Travel Centers of America
01.2000 - 01.2017
- Provided exceptional customer service in a fast-paced restaurant environment
- Accurately took customer orders and delivered them promptly to tables
- Handled cash and credit card transactions with precision and efficiency
- Collaborated with team members to maintain a clean and organized dining area
- Proficient in taking orders and providing excellent customer service
- Skilled in multitasking in fast-paced environments
- Experienced in handling cash transactions and accurately processing orders
- Well-versed in menu knowledge and up-selling techniques to increase sales
- Trained new servers on menu knowledge and effective communication with customers
- Managed large parties with efficiency and grace, exceeding expectations for guest satisfaction
- Demonstrated excellent problem-solving skills when handling difficult customers and resolving issues promptly
- Led team in fast-paced environment ensuring exceptional service for guests
Education
Micro computer data operations -
Star Technical Institute
Deptford, NJ01.1996
High School Diploma - undefined
Haddon Heights High School
Haddon Heights, NJ01.1991
Skills
- Effective communication
- Effective problem resolution
- Skilled in prioritizing tasks
- Demonstrated patience in high-pressure situations
- Quickly adjusting to change
- Effective conflict resolution
- Ability to understand others' perspectives
- Proficient in managing multiple tasks
- Strong attention to detail
- Engaged listening skills
LANGUAGES
French — Advanced
Diploma in Advanced French
Timeline
Store Manager
Heritages Dairy Stores
04.2024 - Current
Front End Supervisor/Special Services Supervisor
The Home Depot
09.2020 - Current
Server/Trainer
Applebees
04.2017 - 09.2020
Server
Travel Centers of America
01.2000 - 01.2017
High School Diploma - undefined
Haddon Heights High School
Micro computer data operations -
Star Technical Institute
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