Starr Morse
Wilmer,AL
Summary
To obtain a position with a well-established company; leveraging my skills, strengths, knowledge and hardworking capabilities so that it is beneficial to both the company and myself.
Experienced working in fast paced environments demanding strong organizational and interpersonal skills. Trustworthy, ethical and discreet, committed to superior service to an employer and client. Detail oriented and resourceful in completing tasks on or before deadlines. Able to multi-task effectively and promptly. I'm a very goal oriented person, very passionate and driven. I love people, and leaving them with a smile at every encounter. I'm eager to work, and enjoy learning.
Overview
10
10
years of professional experience
Work History
Procedure Scheduler/medical Records Receptionist
Digestive Health Specialists
08.2021 - Current
- Ensured patient understanding of medication guidelines through detailed pre-procedure discussions.
- I make appointments, verify insurance along with filing each patients records into their chart as they come in
- I train new employees as well
- I'm very organized and goal oriented, I take my job serious and take pride in making each patient feel important and welcomed every time I talk or come in contact with them
- Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
Medical Receptionist
Franklin Family Care Center
04.2017 - 01.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Sales Associate
Victoria secret
10.2014 - 03.2017
- I greeted customers, fitted them for the right size and fit bra, I made sure everyone that entered was taken care of with whatever they were looking for
- I checked customers out
- I did inventory, and did sale floor plans
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High school diploma -
Skills
- Food Service
- Restaurant Experience
- Serving Experience
- Shift Management
- Catering
- Upselling
- Food Safety
- Bartending
- POS
- Guest Services
- Cashiering
- Retail Sales
- Commercial Cleaning Experience
- Cash Handling
- Office experience
- Front desk
- Medical office experience
- Medical receptionist
- Clerical experience
- Allscripts
- Multi-line phone systems
- Customer service
- Phone etiquette
- Administrative experience
- Insurance Verification
- Medical Scheduling
- Medical Records
- Medical Terminology
- HIPAA
- Patient Care
- Communication skills
- Time management
- Organizational skills
- Sales
- Microsoft Excel
- Microsoft Office
- Computer skills
- Filing
- Document management
- Data entry
- Data entry proficiency
- HIPAA compliance
- Patient coordination
- Insurance verification
- Follow-up skills
- Appointment setting
- Calendar management
- Scheduling expertise
- Strong organization
- Patient confidentiality
- Patient scheduling
- Schedule management
- Patient relations
- File preparation
- Database maintenance
- Reception oversight
- Authorization coordination
- Multi-line telephone system control
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Verbal and written communication
- Organization and time management
- Decision-making
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Procedure Scheduler/medical Records Receptionist
Digestive Health Specialists
08.2021 - Current
Medical Receptionist
Franklin Family Care Center
04.2017 - 01.2021
Sales Associate
Victoria secret
10.2014 - 03.2017
High school diploma -
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