Starr Nodianos
New Philadelphia,OH
Summary
Dynamic bar manager with proven expertise at Factory Street Pub, enhancing customer satisfaction through innovative mixology and exceptional service. Skilled in inventory management and conflict resolution, I fostered a loyal clientele while implementing cost control measures that maximized profit margins. Committed to maintaining high health and safety standards in all operations.
Overview
30
30
years of professional experience
Work History
Bar Manager
Factory Street Pub
05.2003 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Enhanced supplier relationships, ensuring timely delivery of high-quality products.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
Manager
Silver Moon Winery
03.2006 - 04.2009
- Managed and motivated employees to be productive and engaged in work.
- Managed several responsibilities within specified time limits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Receptionist
International Tank and Trailer
04.1995 - 01.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
College Prep
New Philadelphia High School
New Philadelphia, OH06.1994
Skills
- Bar management
- Health codes compliance
- Conflict resolution
- Customer relationship building
- Guest interaction
- Outgoing personality
- Inventory control
- Mixology expertise
- Quality control
- Verbal and written communication
- Service-oriented mindset
- Vendor management
- Time management
- Clear communication
- Cash handling
- POS system proficiency
- FOH operations oversight
- Wine and liquor expertise
- Reliable and responsible
- Liquor law compliance
- Calm and pleasant demeanor
- Supply ordering and management
- Critical thinking
Timeline
Manager
Silver Moon Winery
03.2006 - 04.2009
Bar Manager
Factory Street Pub
05.2003 - Current
Receptionist
International Tank and Trailer
04.1995 - 01.1999
College Prep
New Philadelphia High School
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