Starr Obama
North Baldwin,NY
Summary
Experienced customer service and research professional with 10+ years in taxpayer support, confidential records handling, and problem-solving. Known for clear communication, accuracy, and dependable service.
Overview
11
11
years of professional experience
Work History
Community Research Assistant
The Town of Hempstead NY Receiver of Taxes
Hempstead , NY
07.2019 - 10.2024
- Researched taxpayer accounts and municipal tax records to identify relevant information and help resolve customer questions and concerns accurately and efficiently. Communicated effectively with members of the public from diverse backgrounds, adapting information to each customer's individual needs and level of understanding.
- Resolved complex tax-related issues for customers by identifying and implementing appropriate solutions.
- Delivered customer-focused assistance to Nassau County taxpayers, handling sensitive financial and personal information with discretion, researching tax accounts, and clearly explaining processes and requirements.
- Prepared and processed tax bills and supported tax collection activities while maintaining a high level of accuracy and attention to detail.
- Collected tax payments from customers during designated periods, ensuring accuracy and compliance as a cashier.
Solutions Specialist, Sales & Customer Service
Verizon Wireless
Henrico, VA
04.2014 - 05.2015
- Delivered personalized customer service by assessing individual needs and recommending appropriate products, services, and solutions.
- Managed multiple customer interactions in a fast-paced environment, ensuring accuracy and service quality.
- Collaborated with colleagues to resolve customer concerns and meet team goals.
Volunteer Experience: CASA
Richmod VA Court Appointed Special Advocates
Richmond , Virginia
11.2016 - 10.2017
- Advocated for child's needs and rights in courtroom and community settings, influencing decisions on placement and permanency.
- Advocated for the needs and best interests of youth while maintaining professionalism, discretion, and sensitivity when handling confidential information.
- Conducted independent investigations by interviewing children, families, and other stakeholders to gather pertinent case information.
- Monitored case progress to ensure timely delivery of court-ordered services and treatments for children and families.
- Acted as a liaison between child and service providers, including legal professionals, social workers, therapists, and educational professionals, to facilitate effective communication and support.
Education
Bachelor of Arts - Political Science
Hampton University
Hampton Virginia08-2012
Skills
- Customer service experience
- Research and analysis
- Complex customer inquiries
- Data analysis
- Sensitive information handling
- Written and verbal communication
- Independent teamwork
- Adaptable, dependable, organized, and solutions-oriented
Timeline
Community Research Assistant
The Town of Hempstead NY Receiver of Taxes
07.2019 - 10.2024
Volunteer Experience: CASA
Richmod VA Court Appointed Special Advocates
11.2016 - 10.2017
Solutions Specialist, Sales & Customer Service
Verizon Wireless
04.2014 - 05.2015
Bachelor of Arts - Political Science
Hampton University