Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Starr Patton

Woodbridge,VA

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

4
4
years of professional experience

Work History

Assistant Studio Manager

Orangetheory Fitness
Washington, D.C
06.2021 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine fitness goals.
  • Implemented marketing strategies to promote studio to potential clients increasing membership rates by 10%.
  • Coordinated with members to schedule studio sessions.
  • Processed member billing.
  • Rotated studio merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Pharmacy Intern

Walgreens
Washington, DC
08.2020 - 03.2021
  • Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Compared prescription details against safety standards and insurance requirements to support patients.
  • Monitored inventory levels and notified pharmacist of items requiring reorder.
  • Firm knowledge of HIPPA guidelines
  • Performed COVID-19 testing.
  • Assisted pharmacist in final review of filled prescriptions.

Optometry Technician / Administrative Assistant

Identity Eyecare
Dallas, TX
08.2019 - 03.2020
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Hostess / Waitress

Lakeview by
Dallas, TX
08.2019 - 03.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Barista Shift Lead

Starbucks
Williamsburg, VA
04.2017 - 08.2018
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Education

Science, Technology, And Society

Mary Baldwin University

Bachelor of Science -

NOVA Community College
Woodbridge, VA
05.2024

Skills

  • Interpersonal Communication Skills
  • Collaboration
  • Attention to Detail
  • Invoicing
  • Communication
  • Administration and Reporting
  • Studio Promotion
  • Employee Coaching and Motivation
  • Revenue Generation
  • Customer Loyalty

Accomplishments


  • Received Partner Certification as a Trainer
  • Awarded Store Partner of the Quarter (x2).
  • Received Partner Certification as a Trainer.
  • Collegiate Athlete for Track and Field, Mary Baldwin University 2018-2019
  • Lafayette High School Varsity Softball – All Conference 2014-2017
  • Lafayette High School Varsity Track and Field – All Region Track 2016-2018


Affiliations

  • Microsoft Office Certified (Lafayette High School, Williamsburg VA 2018)
  • Group Fitness Instructor (NASM) Certified
  • CPR Certified
  • Distributive Education Clubs of America (DECA) Member

Timeline

Assistant Studio Manager

Orangetheory Fitness
06.2021 - Current

Pharmacy Intern

Walgreens
08.2020 - 03.2021

Optometry Technician / Administrative Assistant

Identity Eyecare
08.2019 - 03.2020

Hostess / Waitress

Lakeview by
08.2019 - 03.2020

Barista Shift Lead

Starbucks
04.2017 - 08.2018

Science, Technology, And Society

Mary Baldwin University

Bachelor of Science -

NOVA Community College

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