Starr Pleasant
Columbus,OH
Summary
Experienced customer service professional with 16 years of experience in a Customer Service Representative role. Proven ability to deliver exceptional service, build lasting customer relationships, and drive sales through effective communication.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Dollar General
06.2024 - 06.2025
- Provide exceptional customer service by greeting and assisting customers, and efficiently operating cash registers and scanners.
- Support store operations by opening and closing the store, managing merchandise, and maintaining inventory accuracy through effective control of damages and markdowns.
- Collaborate with the Store Manager to schedule and train employees, conduct safety meetings, and ensure compliance with company policies.
- Uphold financial integrity through cashier accountability, key control, adherence to security practices, and cash control procedures, including processing refunds and bank deposits.
Customer Service Representative
Ohio Housing and Finance Agency (OHFA)
04.2023 - 01.2024
- Managed approximately 40-50 daily inbound and outbound calls, providing assistance to homeowners experiencing financial hardship with mortgage payments.
- Evaluated customer eligibility for relief programs related to pandemic challenges, ensuring accurate and timely information sharing.
- Executed precise data entry tasks to maintain and update financial records, enhancing the efficiency of customer service operations.
Receptionist
Jackson Hewitt Tax Preparation
11.2022 - 04.2023
- Facilitated the efficient pick-up and drop-off of tax forms, ensuring a seamless experience for clients.
- Managed client inquiries and provided guidance on future tax planning through the national call center routing system.
- Addressed and resolved client complaints, escalating issues to the supervisor when necessary to ensure client satisfaction.
Banking Customer Service Representative
EPIQ
08.2020 - 11.2022
- Assisted callers with check reissues, name changes, and account information through inbound and outbound communication.
- Managed escalated cases by providing timely and accurate information, ensuring high customer satisfaction levels.
- Achieved and maintained a quality assurance average of 93% or above, demonstrating consistent adherence to service standards.
Customer Service Representative
State Farm Mutual Automobile Insurance Company
07.2019 - 03.2020
- Managed inbound calls from agents and their staff, providing essential information to determine the issuance of life insurance policies.
- Verified caller identity and communicated outstanding requirements for policy issuance, directing calls to appropriate departments when necessary.
Customer Service Representative
IQOR
06.2018 - 07.2019
- Managed over 50 customer interactions daily, effectively resolving inquiries, complaints, billing issues, and service requests in a timely manner.
- Ensured compliance with company policies and maintained attendance records, contributing to customer satisfaction and service completion.
Assistant Manager
Check N’ Go
09.2016 - 06.2018
- Delivered exceptional customer service by educating clients on product offerings and processing loan applications.
- Ensured compliance with State and Federal regulations to safeguard and maintain customer records.
- Efficiently handled financial transactions, including check cashing, to support daily operations.
Trainer
Target
04.2014 - 08.2017
- Managed cash operations including opening and closing the cash office, balancing tills, and coordinating with Brinks for secure cash handling.
- Facilitated customer service processes by answering and directing calls, and efficiently processing bill payments, returns, refunds, and exchanges.
- Trained new employees and provided constructive feedback to align with organizational objectives.
Merchandise Processor
GAP Inc.
07.2012 - 01.2014
- Ensured accuracy and efficiency in item verification and packaging processes, consistently meeting established quotas.
- Managed precise data entry operations utilizing RF scanners, contributing to quality control and optimal packaging outcomes.
Customer Service Representative
Giant Eagle
06.2008 - 07.2012
- Managed the opening and closing of the cash office, ensuring accurate balancing of lottery sales and tills, and generated necessary financial reports.
- Processed various financial transactions, including check cashing, money orders, bill payments, and MoneyGram services, maintaining accuracy and efficiency.
- Provided exceptional customer support by assisting with loyalty card services and addressing a wide range of customer inquiries and needs.
Education
GED -
Godman Guild
Columbus, OH06.2008
Medical Billing and Coding Certification - Medical Billing and Coding
American School of Technology
Columbus, OH12.2010
Skills
- Effective Interpersonal, Written and Oral Communication Skills
- Ability to Solve Problems and Deal With a Variety of Situations
- Good Organization Skills With Attention to Detail
- Ability to Read and Interpret Documents Such as Diagrams, Safety Rules, Operating and Maintenance Instructions, and Procedures Manuals
- Ability to Perform Mathematical Calculations Such as Addition, Subtraction, Multiplication, Division, and Percentages
- Ability to Perform Cash Register Functions and Generate Reports
- Knowledge of Cash, Facility, and Safety Control Policies and Practices
- Knowledge of Cash Handling Procedures Including Cashier Accountability and Deposit Control
- Ability to Drive Own Vehicle to the Bank to Deposit Money
- Verbal Communication
- Written Communication
- Team Collaboration
- Time Management
- Problem Solving
Timeline
Assistant Store Manager
Dollar General
06.2024 - 06.2025
Customer Service Representative
Ohio Housing and Finance Agency (OHFA)
04.2023 - 01.2024
Receptionist
Jackson Hewitt Tax Preparation
11.2022 - 04.2023
Banking Customer Service Representative
EPIQ
08.2020 - 11.2022
Customer Service Representative
State Farm Mutual Automobile Insurance Company
07.2019 - 03.2020
Customer Service Representative
IQOR
06.2018 - 07.2019
Assistant Manager
Check N’ Go
09.2016 - 06.2018
Trainer
Target
04.2014 - 08.2017
Merchandise Processor
GAP Inc.
07.2012 - 01.2014
Customer Service Representative
Giant Eagle
06.2008 - 07.2012
GED -
Godman Guild
Medical Billing and Coding Certification - Medical Billing and Coding
American School of Technology
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