Starr Robbins

• PowerSchool Technical Admin
• PowerSchool SIS Implementation
• PowerSchool Special Programming Implementation
• Google Workspace Implementation
• Set up and installed schools VOIP technology including e911 system
• Website Development with Google workspace integration, Hosting, and Updates
• Provided assistance to computer system users
• Troubleshot computers, networks, and other technical devices
• Maintained functionality of school technology
• Developed and maintained effective working relationships with staff
• Ensured security of files in school information systems
• Scheduled system tests of and created login/emails for new employees
• Completed other tasks as requested
• Developed workforce training programs to improve organizational efficiency.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Created documentation systems for support interactions for future reference.

• Interacted well with customers to build connections and nurture relationships
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
• Put together realistic budgets based upon costs and fees for successfully operating business
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills

Post-Pandemic (Academic Technology):

• Created framework for Hybrid Classroom Protocol in conjunction with the academic leadership team
• Created database for Integrated technology classroom support resources
• Created coding curriculum to teach summer program students HTML, CSS, and Javascript
• Assisted Google Classrooms setup
• Assisted zoom setup for new teachers

Classrooms set up Pre-Pandemic (Teaching Assistant):

• Instructed small groups of students
• Helped teacher prepare instructional material and displays.
• Stepped into non-classroom environments such as libraries to help staff manage demand.
• Took part in professional development workshops to boost skills.

• Handled confidential and sensitive information with discretion and tact.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Conducted research and analyzed data to provide detailed reports on various business topics.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Updated spreadsheets and databases to track, analyze, and report on performance and data.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Assisted coworkers and staff members with special tasks on daily basis.
• Temporary position from Robert half Temp Service

Administrative Director Sept 2012

• Set goals and deadlines for the company

• Recruit new personnel

• Hire and terminate personnel

• Train and evaluate personnel

• Plan, administer, and control budgets

Marketing Manager Sept 2011

• Act as lead web designer Plan and design website & promotional material

• Coordinate and maintain relationships with representatives of the community, consumer, employee, or public interest groups.

• Respond to requests for information from the media or designate an appropriate spokesperson or information source

• Act in a promotional role to establish relationships with communities, venues and non-profit agencies to increase client database

Dance Instructor Sept 2004-Present

• Direct rehearsals to instruct dancers in how to do dance steps.

• Act as creative director for music, sound effects, and script creation to enhance dance performance.

• Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries. • Teach ballet, tap, jazz, hip-hop, cultural and modern dance techniques.

• Supervised aquatic staff and administered performance evaluations to communicate expectations .
• Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
• Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
• Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.

• Maintained department record-keeping and filing to ensure data and documentation integrity
• Verified previous month's Bills of Lading against Monthly Report, obtain missing Bills of Lading
• Sorted and Filed verified previous month's Bills of Lading
• Printed and entered manual invoices in Telapoint
• Accurately inputted orders into the system.
• Worked closely with other functional teams to ensure data quality and consistency
• Completed data import/entry and invoice processing
• Completed Quarles card production, packaging, and mailing

• Reviewed potential new team members' applications and conducted interviews
• Makes hiring, promotion, disciplinary, and termination recommendations to upper management
• Collaborated with upper management in organizing, communicating, promoting, administering, and supervising all department and swim programming
• Collaborated with upper management in calculating revenue and budgetary guidelines for aquatics programs
• Trained team members through shadowing, orientation, direction, and feedback
• Marketed and promoted aquatics programs and activities in club to increase participation
• Completed and documented daily inspections to ensure pool area cleanliness and safety
• Collaborated with upper management in facilitating lifeguard training on pool safety and rescue techniques
• Collaborated with upper management in planning, offering, and registering members for group and private swim lessons
• Immediately reported suspicious or inappropriate behaviors or abuse relating to youth
• Ensured Aquatics Team Members provided safe, friendly, and fun environment for members

• Provided exceptional level of customer service as call center customer service representative
• Answered inbound calls from customers and maintained professional rapport with escalated customers
• Serviced existing accounts and obtained information for new accounts
• Managed difficult customer situations in proper manner
• Up-sold products to current and new customers
• Temporary position from Robert half Temp Service

• Medicare Open Enrollment
• Provided an exceptional level of customer service while performing as a call center customer service representative
• Established and maintained professional rapport with members,
• Demonstrated compassion and professionalism, while obtaining demographics and personal health information
• Answered inbound and placed outbound calls to members, regarding their Medicare supplement insurance
• Serviced existing accounts, obtained information for new accounts , and processed payments
• Promoted AARP membership renewals
• Maintained correct and comprehensive documentation of all queries, in order to continuously improve the customer service experience
• Managed difficult and/or emotional customer situations in a prompt manner
• Solicited customer feedback in order to improve the overall experience
• Temporary position from Robert half Temp Service

• Provided an exceptional level of customer service while performing prescription intakes, as a call center customer service representative

• Established and maintained professional rapport with patients, which matched the high level of service provided by the pharmacy

• Demonstrated compassion and professionalism, while obtaining patient demographics and personal health information

• Answered inbound and placed outbound calls to patients, regarding their prescriptions

• Serviced existing accounts, obtained orders, and determined charges for requested products

• Collected customer demographics and accurately entered the information in to multiple applications

• Maintained correct and comprehensive documentation of all queries, in order to continuously improve the customer service experience

• Managed difficult and/or emotional customer situations in a prompt manner

• Solicited customer feedback in order to improve the overall experience

*Company Closed