Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Starr Rottini

Starr Rottini

Salt Lake City,UT

Summary

Dependable Property Manager with experience overseeing a variety of types of properties. Strong knowledge of background and credit check qualifications. Successful in maximizing rent collection and managing outstanding tenant issues focused on retention.
Organics Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with a passion for profitable property management. I am known for acting quickly in stressful situations and remaining solutions-oriented under pressure. Dedicated Leasing Consultant experienced in closing and renewing lease deals on residential homes, apartments, Airbnb, commercial properties, etc. Knowledgeable with Property systems like AppFolio, Yardi voyager, and Yardi breeze. I Offer a successful career history comprising more than 10 years.

Overview

10
10
years of professional experience
5
5
Certificate

Work History

On-Site Owners Representative

GPR Ventures
Salt Lake City, UT
06.2019 - 08.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Managed daily and weekly marketing and leasing plans.
  • Performed background, reference, and credit checks as part of screening process of prospective tenants.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Fostered relationships with vendors to promote positive working relationships.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Developed and updated tracking spreadsheets Microsoft 365.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.

Property Manager

Keller Williams
Provo, UT
02.2017 - 06.2019
  • Oversaw management of 16 properties 420 doors while providing general service to tenants.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • I dedicated daily work orders as they arrived from the tenant's portal.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

Leasing Agent

Above&Beyond Property Management
West Jordan, UT
05.2015 - 02.2017
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.

Commercial Property Manager

Park City Commercial Management
Park City, UT
10.2012 - 05.2015
  • Negotiated contracts and product prices by collaborating with vendors and developers.
  • Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
  • Devised pricing methodologies and industry strategies through economic and business analysis.
  • Built relationships with customers and community to establish long-term business growth.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Communicated effectively with owners, residents and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Provided direct customer service and support for 320 commercial clients.
  • Attended appropriate continuing education courses to remain up to date on community and residential property.

Education

Associate of Arts - Interior Design/Business Administration

University of Nevada - Las Vegas
Las Vegas, NV

Skills

  • Program Improvements
  • Monthly Fee and Payment Collection
  • Building Systems and Services
  • Operating Cost Tracking
  • Bid Proposals
  • Internet Listing Service (ILS)
  • Payroll
  • Scheduling
  • Revenue Growth
  • Organizational Systems
  • Timely Project Completion
  • Multi-Unit Operations Management
  • Vendor Selection
  • Marketing Analytics
  • Microsoft Office
  • Time Management
  • Website designer
  • Website Updates
  • Standard Operating Procedure
  • Self-Motivated
  • G-Suite
  • Yardi Systems Yardi Voyager Residential
  • Yardi Systems Yardi Breeze Commercial
  • AppFolio System Residential
  • Background and Credit Check Expert
  • Employee Timesheet Processing
  • Accounts Payable and Accounts Receivable
  • Staff Training
  • Office Management
  • Building Security
  • Site Inspection
  • Email Marketing
  • Commercial Property Management
  • Construction Project Oversight
  • Security Deposit Refunds
  • Legal Issue Resolution

Accomplishments

College Achievements:

  • Received 4 year Scholarship
  • Captain of Softball for 4 years
  • 3.97 graduate

High School Achievements

  • Honor Roll
  • Top of my class
  • Graduated with 4.0 GPA

Certification

  • Good Landlord Class Certification
  • Certified Apartment Manager (CAM)
  • Certified Residential Manager (CRM)
  • Rentals Insurance Certified (RLL)
  • OSHA Safety Class Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

On-Site Owners Representative

GPR Ventures
06.2019 - 08.2022

Property Manager

Keller Williams
02.2017 - 06.2019

Leasing Agent

Above&Beyond Property Management
05.2015 - 02.2017

Commercial Property Manager

Park City Commercial Management
10.2012 - 05.2015

Associate of Arts - Interior Design/Business Administration

University of Nevada - Las Vegas

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Starr Rottini