Starr Snead
Washington,DC
Summary
Detailed oriented and highly motivated professional with 10 plus years of extensive experience and training in customer service, hospitality, and team leadership. Currently seeking a challenging position with an organization where I can effectively utilize all the following acquired skills, abilities, and expertise knowledge.
Overview
10
10
years of professional experience
Work History
Legal Assistant
King Law P.A
Largo , MD
03.2024 - Current
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Maintained client confidentiality in all matters.
- Organized exhibits for trial proceedings.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Prepared summaries of depositions, interrogatories and testimony for attorney review.
- Greeted clients upon arrival at office and provided assistance as needed.
- Updated databases with new information received from attorneys or clients.
- Processed incoming mail on a daily basis.
- Compiled financial records related to specific cases.
- Answered phones promptly while providing courteous customer service.
- Performed basic bookkeeping duties including tracking payments received
- Ensured that all paperwork was properly filed according to established procedures.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Seasonal Support Driver
UPS
Hyattsville, MD
11.2023 - 01.2024
- Verified the contents of inventory loads against shipping papers.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Adhered to company policies and procedures related to safety and security standards.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
- Delivered packages to customers in a timely and efficient manner.
Administrative Assistant
PChange Protective Services
Hyattsville, MD
01.2023 - 09.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Composed correspondence, reports and meeting notes.
- Conducted employee hiring and exit interviews.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep changes up-to-date.
- Implemented controls to promote diversity in hiring process.
- Processed Garnishments and Income Withholding Notices in Payroll System.
- Coordinated meeting and work schedules for staff teams and executives.
Receptionist
PChange Protective Services
Hyattsville, MD
08.2022 - 01.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Warehouse Associate
Amazon
Upper Marlboro, MD
12.2021 - 04.2022
- Used technology like smartphones and handheld devices to sort, scan, and prepare orders
- Received deliveries, scanned packages and updated orders in internal database.
- Viewed prompts on screens and followed direction for some task
- Built, Wrapped, sorted, and transported pallets and packages
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Debriefed delivery drivers returning packages
- Solved problems for delivery drivers
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Customer Service Representative
Forman Mills
District Heights, MD
09.2021 - 11.2021
- Provided A courteous, fast and friendly checkout to all customers entering and leaving the store
- Maintained a clean and tidy checkout area
- Worked in different areas of store as directed by supervisors and management
- Performed basic math functions in order operate the register, make change and conduct inventory
- Kept store organized and tidy
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
Concierge Team Lead
Bozzuto
Washington, DC
06.2020 - 09.2021
- Guided team metrics, including member satisfaction, quality of care and employee satisfaction
- Served as a central communicator - lead team huddles, promoted vision and strategy, and provided feedback to members of the team and company
- Managed daily needs of the Concierge Teams, including hiring, training, and scheduling of Concierge Teams
- Reviewed, scored, and improved the quality of Concierge Team interactions with members
- Worked to develop coaching plans for each team member and work with each team member individually to increase employee skills
- Promoted engagement with the team by creating an inviting culture that aligns with exceptional core values
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Rotated through series of different stations based on team needs.
- Followed staffing strategies to achieve production goals.
- Documented production levels and materials used to keep management informed.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Front Desk Representative
The Ford Agency
Washington, DC
03.2019 - 04.2020
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Dispatch Supervisor
MV Transportation
Hyattsville, MD
09.2015 - 02.2019
- Provided subordinate coaching and assistance when required
- Communicated with Management as needed to maximize efficiency and resolve issues
- Interviewed applicants; Handled employee grievances and complaints
- Promoted to supervisor after demonstrating superb dispatch customer service skills
- Created and implemented phone scripts
Hairstylist Assistant
Toni
Lanham, MD
10.2016 - 01.2017
- Helped leading stylist with daily task
- Greet clients
- Prepped clients for services
- Performed basic administrative work, including answering phone and setting appointments.
- Assisted hairstylist with washing, blow-drying and styling.
- Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
- Stocked inventory items and prepared inventory reports.
- Took photos of customer results, products and other salon activities to post on social media to promote business.
- Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
Hairstylist Assistant
Tamika Johnson
District Heights, MD
02.2015 - 11.2015
- Helped leading stylist with daily task
- Greet clients
- Prepped clients for services
- Performed basic administrative work, including answering phone and setting appointments.
- Assisted hairstylist with washing, blow-drying and styling.
- Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
- Stocked inventory items and prepared inventory reports.
- Took photos of customer results, products and other salon activities to post on social media to promote business.
- Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
Education
Personal Care Aide Certification -
Care Advantage
Alexandria, VA01-2024
Cosmetology -
Paul Mitchell Hair Academy
New Carrollton07.2015
High School Diploma -
James Hubert Blake- High
Silver Spring, MD05.2012
Skills
- Strong attention to detail, Positive, can-do attitude, Self-motivated, flexible, and disciplined
- Ability to work independently as well as in team environment
- Ability to thrive in fast-paced production environment
- Strong Organizational Skills
- Multitasking and Time Management
- Judgment and Decision Making
- Ease with Computers and Technology
- Microsoft Office
- Professional and Courteous
- Document Retrieval
- Mail Management
- Recordkeeping and Bookkeeping
- Technologically Savvy
- Data Entry Documentation
- Document and File Management
- PC Proficient
- Schedule Management
- Verbal and Written Communication
- Excel Spreadsheets
- Sensitive Material Handling
- Memo Preparation
- Multi-Line Telephone Systems
- Task Prioritization
- Confidentiality and Data Protection
- Back Office Operations
- Meeting Planning
- Upbeat and Positive Personality
- Understanding Customer Needs
- Creative Problem Solving
- ADP Proficient
- Daily docket reports
- Order and request filing
- Case management support
- Court reporting
- Motion preparation
- Legal Terminology
- Document Preparation
- Proofreading
- Client Relations
- Client Billing
References
REFERENCE AVAILABLE UPON REQUEST
Accomplishments
- Recognized as "Employee of the Month" in February 2023 for excellent work performance
- Promoted to Administrative Assistant after 6 months of employment.
Timeline
Legal Assistant
King Law P.A
03.2024 - Current
Seasonal Support Driver
UPS
11.2023 - 01.2024
Administrative Assistant
PChange Protective Services
01.2023 - 09.2023
Receptionist
PChange Protective Services
08.2022 - 01.2023
Warehouse Associate
Amazon
12.2021 - 04.2022
Customer Service Representative
Forman Mills
09.2021 - 11.2021
Concierge Team Lead
Bozzuto
06.2020 - 09.2021
Front Desk Representative
The Ford Agency
03.2019 - 04.2020
Hairstylist Assistant
Toni
10.2016 - 01.2017
Dispatch Supervisor
MV Transportation
09.2015 - 02.2019
Hairstylist Assistant
Tamika Johnson
02.2015 - 11.2015
Personal Care Aide Certification -
Care Advantage
Cosmetology -
Paul Mitchell Hair Academy
High School Diploma -
James Hubert Blake- High