Starr Thompson
Summary
Dynamic professional with a strong commitment to adapting swiftly to new challenges, showcasing exceptional problem-solving skills. Proven track record of building and maintaining robust relationships with clients and team members, contributing to team success and achieving measurable results. Core competencies include effective communication and collaboration, driving initiatives that lead to positive outcomes.
Overview
35
35
years of professional experience
Work History
Supervisor/Team Leader
GCS/ MTA Paratransit Call Center
Long Island City, NY
07.2013 - Current
- Manage team compliance with the Americans with Disabilities Act requirement for 0% trip request denial.
- Manage attendance, retention, quality, performance, and adherence to company and client standards for a team of 30 associates.
- Prepare and present reports on team performance, challenges, and achievements to senior management.
- Ensure all associates receive prompt training on any program updates or changes.
- Create various operational reports, such as AVLM and Pull Out Reports.
- Recorded accidents and incident reports, and documented them in PAIRS.
- Ensure that the carrier and broker giveback are rescheduled, and no driver report is created.
- Schedule trip requests by carrier, E-Hail, and broker for same-day and advance bookings.
- Serve as a liaison between carrier service providers and customers to resolve any issues that would prevent the successful completion of a trip.
- Work effectively in team environments to make the workplace more productive.
Account Executive
Strategic Staffing Solutions
New York, NY
02.2007 - 06.2008
- Created a robust account pipeline for the New York branch of a prestigious global IT consulting firm.
- Provided staff augmentation and project solutions for Fortune 500 companies in the tri-state area.
- Opened significant accounts such as Con Edison, Aetna and Viacom.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Account Manager
Sher Plastics/Alps, Etc., Inc.
New York, NY
02.1999 - 11.2006
- Achieved $500,000 revenue through cold calling, networking, and research techniques.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Sourced products to meet customer needs, and to determine cost efficiency.
- Guided product development through daily interactions with overseas vendors.
- Collaborated with production, factories, and shipping to ensure timely product fulfillment and shipping.
- Responsible for costing products and negotiating prices.
- Oversaw testing requirements and validated lab dips.
- Attended trade shows and conferences as a representative of the company.
Contractor
United Staffing Solutions
New York, NY
06.1996 - 01.1999
- Worked as a contractor on various long-term temp assignments
- Provided comprehensive and confidential administrative support for executive level including preparation of all correspondence including financial statements, spreadsheets, database, presentations, agenda and arrangements for all meetings, coordinated travel arrangements, managing and maintaining executives’ schedules and conducted consultant orientations
Customer Service Manager
Sher Plastics/ALPS, Etc., Inc.
New York, NY
05.1990 - 12.1995
- Internal promotion from Sales Assistant to Vice President to Customer Service Manager.
- Hired, trained, and managed a staff of six sales associates.
- Developed an efficient method to track delivery and shipping schedules.
- Crafted return authorization form to help company pinpoint improvement areas.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Associate of Applied Science - Computer Information Systems
New York College of Technology
Brooklyn, NYSkills
- Proven leadership in customer service
- Effective communicator
- Strong analytical skills
- Attention to detail
- Skilled in Microsoft Office Suite,
- Proficient in the Genesys System and ADEPT
- Critical thinker
Timeline
Supervisor/Team Leader
GCS/ MTA Paratransit Call Center
07.2013 - Current
Account Executive
Strategic Staffing Solutions
02.2007 - 06.2008
Account Manager
Sher Plastics/Alps, Etc., Inc.
02.1999 - 11.2006
Contractor
United Staffing Solutions
06.1996 - 01.1999
Customer Service Manager
Sher Plastics/ALPS, Etc., Inc.
05.1990 - 12.1995
Associate of Applied Science - Computer Information Systems
New York College of Technology
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