- Photography
- Crochet
- Reading
- Genealogy
- Personal Development and Self-Improvement
Starr Waterman
Shelby Township,MI
Summary
Dynamic leader and strategic thinker with a proven track record at Hazel Park Urgent Care PLLC. Excelled in optimizing operations, enhancing patient satisfaction, and leading a diverse team. Skilled in financial analysis and conflict resolution, achieving significant improvements in efficiency and profitability. Demonstrated excellence in organizational skills development and business administration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Area Manager
Hazel Park Urgent Care PLLC
12.2020 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Consulted with healthcare professionals on business decisions.
- Managed 20+ employees with various personalities and from different cultures for a 5-physician practice, with multiple locations.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Reduced no-show rates by introducing reliable appointment reminder system.
- Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
- Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
- Promoted patient-centered approach, regularly reviewing and adjusting practices to meet patient needs and expectations.
- Optimized inventory management to ensure essential medical supplies were always available.
- Improved office efficiency with introduction of electronic health records, reducing paperwork and wait times.
- Led transition to telehealth services, expanding patient access to care during challenging times.
- Fostered collaborative work environment, organizing team-building activities.
- Enhanced operational workflows, analyzing and redesigning processes for improved efficiency.
- Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
- Completed bi-weekly payroll for 20+ employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Created reports, presentations and other materials for executive staff.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
BBA - Business
06-2027
- Dean's List Fall 2024
- Professional Development: Business
- 3.77 GPA
- Women in Business Member
Bachelors of Applied Science in Medical Assisting - Science Education
03-2022
- 3.8 GPA
Medical Assistant Program - Medical Assisting
12-2020
- 4.0 GPA
- Ranked in Top 10 % of class
High School Diploma -
06-2017
- 3.6 GPA
- Completed AP course in English, Science, Social Studies, Mathematics
- Pare Elementary Scholarship Recipient
- Honor Roll all 4 years
Skills
- Effective multitasking
- Conflict resolution
- Attention to detail
- Team leadership
- Organizational skills development
- Critical thinking
- Office budget management
- Financial analysis and administration
- Coding team coordination
- Decision-making
- Payroll and budgeting
- Business administration
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Child Passenger Safety Technician (CPST)
Interests
Timeline
Area Manager - Hazel Park Urgent Care PLLC
12.2020 - Current
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Child Passenger Safety Technician (CPST)
Oakland University - BBA, Business
Ross College - Bachelors of Applied Science in Medical Assisting, Science Education
Ross Medical Education Center - Medical Assistant Program, Medical Assisting
South Lake High School - High School Diploma,
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