Starrea Livingston
Columbia,SC
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Customer Service and working in 24/7 uptime environment. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 10+ years of experience in Customer Service . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Support Specialist
Prisma Health Richland
2023.08 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Multitasked to handle diverse customer needs in high-volume hospital setting, prioritizing tasks to keep up with challenging deadlines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided safety planning, crisis intervention and case management to clients.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Provided leadership, guidance and support to staff members.
Patient Support Specialist
Prisma Health Richland Hospital
2020.01 - 2023.08
- Checking patient eligibility, scheduling follow-up appointments, developing patient relationships, and helping check patients in and out of the facility.
Executive Housekeeper
Hampton by Hilton
2016.04 - 2019.08
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Streamlined weekly cleaning schedule for 10+ employees.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
Front Desk Agent
COURTYARD BY MARRIOTT
2011.03 - 2016.05
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
Office Assistant
LOVING TOUCH
2006.04 - 2010.08
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
Education
High School Diploma -
Rowan-Cabarrus Community College
Concord, NC05.2004
Skills
- Customer Relationship Management
- Support Services
- Training and coaching
- Knowledge management
- Call Management
Locations
Columbia, SC
Timeline
Support Specialist
Prisma Health Richland
2023.08 - Current
Patient Support Specialist
Prisma Health Richland Hospital
2020.01 - 2023.08
Executive Housekeeper
Hampton by Hilton
2016.04 - 2019.08
Front Desk Agent
COURTYARD BY MARRIOTT
2011.03 - 2016.05
Office Assistant
LOVING TOUCH
2006.04 - 2010.08
High School Diploma -
Rowan-Cabarrus Community College
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