Starrilyn Vanhorn
Fresno,CA
Summary
Compassionate professional, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support care objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Site Administrator
Forward Family Services
Clovis, CA
12.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted in the development and implementation of site-wide policies and procedures.
- Informed Client Guardians about payment options, billing policies, and procedures related to their visit.
- Monitored, evaluated, and reported on the performance of all systems to ensure optimal functioning.
- Assisted with special projects assigned by management when required.
- Provided excellent clients service at all times while interacting with both internal and external clients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Administrative Coordinator
Army National Gaurd
Fresno, CA
09.2020 - Current
- Developed successful filing system to increase ability to retain and recover documents reports and records.
- Developed work schedule according to budgets and workloads, covering priority tasks.
- Ensured compliance with all applicable laws regarding employment practices.
- Organized and maintained filing systems for sensitive documents.
- Recommend solutions related to staffing issues and proposed procedural changes to hire ups.
- Provided technical advice on proposed legislation impacting the organization's mission.
Customer Service Representative
Walmart
Fresno, CA
02.2019 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Associate of Arts - Advertising
Fresno City College
Fresno, CA05-2024
High School Diploma -
Mclane High School
Fresno, CA06-2016
Skills
- Attention to Detail
- Database Knowledgement
- Muti phone line
- Customer Service
- Appointment scheduling
- Good communication Skills
- Medical Terminology
- HIPAA Compliance
Certification
- BLS Certified
- CPR License
- NCST Certified 8/2025
Timeline
Site Administrator
Forward Family Services
12.2023 - Current
Administrative Coordinator
Army National Gaurd
09.2020 - Current
Customer Service Representative
Walmart
02.2019 - 06.2020
Associate of Arts - Advertising
Fresno City College
High School Diploma -
Mclane High School
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