Starrsha Bryant

• Developed personalized solutions for customers, increasing loyalty and repeat business by 20%.
• Led a team of 15 professionals, providing mentoring and coaching to enhance skills and knowledge.
• Spearheaded a process improvement project that reduced customer inquiry handling time by 30%.
• Efficiently handled customer complaints, providing timely solutions and ensuring a 95% resolution rate.

• Managed high call volumes, improving customer loyalty by 15% through professional and efficient service.
• Increased team efficiency by 25% through new training procedures and streamlined processes.
• Organized and led bi-weekly team meetings to share best practices, fostering continuous improvement.
• Supervised daily, customer service operation, enhancing productivity and staff performance.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.