Summary
Overview
Work History
Education
Skills
Timeline
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Starrzette Simmons

Suitland,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and customers. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Family Nanny

Self Employed
07.2018 - Current
  • Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
  • Established open communication with parents for seamless coordination in children's daily routines and schedules.
  • Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
  • Enhanced children's cognitive development by implementing educational and stimulating activities.
  • Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
  • Safeguarded children's well-being by closely monitoring their activities and providing appropriate supervision at all times.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.

Crew Member

Tropical Smoothie
08.2022 - 01.2023
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Concierge

Crystal House Apartments
08.2022 - 12.2022
  • Enhanced customer satisfaction by providing timely and accurate information on the apartment amenities, facilities and services.
  • Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
  • Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.

Concierge

Park 7 Apartments
02.2021 - 09.2021
  • Enhanced customer satisfaction by providing timely and accurate information on the apartment amenities, facilities and services.
  • Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
  • Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.

Receptionist

Red Octopus Tattoos
03.2020 - 10.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.

Crew Member

McDonald's
03.2019 - 06.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

High School Diploma -

Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD
06.2017

Skills

  • Customer Service and Engagement
  • Organizational and time management skills
  • Teamwork and collaboration
  • Problem-solving
  • Verbal and written communication skills
  • Adaptable, flexible, creative and innovative
  • Proficient Computer Skills: Proofreading and editing, Data entry (typing 75 wpm)
  • Child Care and Supervision; Infant and toddler Care
  • Meal preparation; Light housekeeping
  • Educational support

Timeline

Crew Member

Tropical Smoothie
08.2022 - 01.2023

Concierge

Crystal House Apartments
08.2022 - 12.2022

Concierge

Park 7 Apartments
02.2021 - 09.2021

Receptionist

Red Octopus Tattoos
03.2020 - 10.2020

Crew Member

McDonald's
03.2019 - 06.2020

Family Nanny

Self Employed
07.2018 - Current

High School Diploma -

Dr. Henry A. Wise Jr. High School

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Starrzette Simmons