Starsha Flamer
Rochester,NY
Summary
Enthusiastic Human Services Professional with experience in linking and referral, providing services to various populations of disadvantaged or at risk individuals. Knowledgeable Case Manager experienced in coordinating care for struggling individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
8
8
years of professional experience
Work History
PSH Case Manager
Open Door Mission
10.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintain a Caseload of 11 family's ensuring there safety.
- Following all COC and HUD Regulations.
- Find clients housing under FMR in safe, clean environments.
- Maintain quarterly inspections to ensure the upkeep of the LL property.
- Documents all contacts with client's in HMIS, and Mission Tracker in a timely manner.
- Provide assistance in applying or recertifying for all services needed.
Financial Case Manager
Unity Hostpital
08.2018 - 04.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assist client in applying for Health Insurance , being a mouth for those in need through the New York State of Health.
- Assist with helping qualifying individuals apply for grants when bills exceed health coverage.
- Maintain spread sheets and workques to maintain the accounts receivable for Rochester Regional and connecting sites.
Service Coordinator
East House Cooperation
08.2017 - 07.2018
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Conducted toxicology screen in women's Congregate Care level II facility.
- Reviewed and trained in writing service plans
- Facilitated self-help and recovery based groups.
Shelter Residential Assistant
Catholic Family Center
01.2016 - 12.2017
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Conducted regular safety inspections of common areas and individual units to ensure compliance with local regulations and policies.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
- Completed Intake's for emergency Women's shelter/Maintain and update Roster.
- Right goal plans for each client/family.
- Maintain contact with Department of Social Services to determine client eligibility.
Education
Associate of Science - Drug Addiction Counselor
Mcc
Rochester06.2017
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Community Resources
- Records Management
- Treatment Planning
- Intervention Plans
Timeline
PSH Case Manager
Open Door Mission
10.2022 - Current
Financial Case Manager
Unity Hostpital
08.2018 - 04.2020
Service Coordinator
East House Cooperation
08.2017 - 07.2018
Shelter Residential Assistant
Catholic Family Center
01.2016 - 12.2017
Associate of Science - Drug Addiction Counselor
Mcc
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