Summary
Overview
Work History
Education
Skills
Timeline
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Star Tatiana Lopez

Jersey City

Summary

Dedicated professional with a proven track record at Smith & Solomon Commercial Driver Training School, excelling in corporate liaison roles and front office management. Expert in Sales Force software and adept at fostering customer engagement, I significantly enhanced corporate student registration efficiency. My attention to detail and exceptional organizational skills have streamlined operations, contributing to a seamless training process.

Overview

4
4
years of professional experience

Work History

Corporate Sales Assistant

Smith & Solomon Commercial Driver Training School
07.2021 - Current
  • Serve as a liaison between Corporate Companies and Management, effectively communicating updates on school policies and procedures for corporate students.
  • Call and set-up appointments for all corporate employees to go over the CDL training process and provide their start dates.
  • Assist corporate students registration in their Amazon A to Z application to ensure correct information is uploaded in the Ancora Portal website with the school enrollment agreement.
  • Set-up students for the DOT physical and drug screens and make appointments at the Division of Motor Vehicle to purchase the CDL permit and written tests.
  • Upload each students credentials in the Sales Force database before their start dates.
  • Prepare classroom with training binders, students ID's and attendance sheet.
  • Maintain the Ancora Portal with last dates of attendance, CDL permit validation and graduation updates.
  • Log all attendance warnings, follow-up phone calls, emails and texts in companies database.
  • Assist Corporate Manager with new accounts by setting up virtual meetings, interviews and finalizing approved contracts.



Front Office Assistant

Smith & Solomon Commercial Driver Training School
07.2021 - 02.2022


  • Maintained a professional and welcoming environment for clients, students and office staff.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Managed multi-line phone system to direct calls to appropriate departments.
  • Reviewed and updated customer information in database for accuracy.
  • Processed student's payments and update their payment plan balance.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Streamlined office operations through effective organizational tasks such as filing, scheduling, and data entry.
  • Set up DOT Physical and drug screens and update the 3B portal with students medical information.

Education

High School Diploma -

Dickinson High School
Jersey City, NJ
06-2022

Skills

  • Cold calling
  • Sales Force software
  • Attention to detail
  • Multitasking
  • Processing payments
  • Reliability
  • Excellent communication
  • Organizational skills
  • Microsoft Skills
  • Cash handling
  • Customer engagement

Timeline

Corporate Sales Assistant

Smith & Solomon Commercial Driver Training School
07.2021 - Current

Front Office Assistant

Smith & Solomon Commercial Driver Training School
07.2021 - 02.2022

High School Diploma -

Dickinson High School

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Star Tatiana Lopez