Startela Adams
Milledgeville,GA
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering over 5 years of experience and willingness to take on any challenge. Open-minded Cake Decorator specializing in creating high-quality and delicious edible masterpieces. Quick learner and active listener. Production-driven professional focused on achieving perfection in each creation. Proficient in various baking and decorating techniques. Talented Cake Decorator with [Number] years of experience in baking industry. Dedicated to creating unique and creative designs. Effective communicator, motivated and innovative. Extensive knowledge of baking techniques and raw materials.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Cake Decorator
Publix
05.2024 - Current
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Managed material inventory and ordered new materials when needed.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Decorate pastries and cakes using colorful icings and piping techniques.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Packaged and priced each product according to company pricing procedures.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Packaged finished products for sale.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared frostings and other toppings for cakes and pastries.
- Managed display cases to verify freshness and attractiveness of products.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Followed food safety standards when handling ingredients.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Replenished bakery items in display cases.
Claims Representatives II
GEICO, Government Employees Insurance
02.2017 - 07.2024
- Enhanced customer satisfaction by promptly and accurately addressing insurance claims over the phone.
- Expedited claim processing times by efficiently gathering and organizing necessary documentation from callers.
- Reduced company costs by identifying fraudulent claims through thorough investigation and accurate assessments.
- Achieved high levels of customer retention with exceptional communication skills and empathetic approach to resolving issues.
- Streamlined department workflow by collaborating closely with team members, sharing best practices, and assisting peers when needed.
- Maintained high-quality standards in claim handling by adhering to company policies and industry regulations.
- Contributed to continuous process improvement initiatives by providing feedback on current systems and suggesting potential enhancements.
- Built strong relationships with policyholders, fostering trust and loyalty through consistent professionalism in all interactions.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
Deli/Bakery Manager
Harvey's Grocery Store
10.2012 - 02.2017
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Maintained and controlled inventory of baked goods.
Zone Manager
Walmart
05.2006 - 10.2012
- Enhanced efficiency by streamlining warehouse processes and implementing new inventory management systems.
- Increased employee productivity through regular performance evaluations, coaching, and staff development opportunities.
- Optimized zone layouts for maximum space utilization and minimized handling times.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
- Established and maintained safety protocols, reducing workplace accidents and ensuring OSHA compliance.
- Managed budgets effectively, controlling costs while still maintaining high-quality standards throughout the zone.
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Considered and approved policies to support company initiatives and overall performance.
Education
GED -
Baldwin High School
Milledgeville, GA01.1996
Skills
- File Management
- Policy Knowledge
- Team Collaboration
- Decision-Making
- Interpersonal Communication
- Time Management
- Claims Investigation
- Settlement Negotiation
- Flexible Schedule
- Coverage Determination
- Insurance Claims Review
- Database Management
- Data Analysis
- Policy Understanding
- Conflict Resolution
- Microsoft Office
- Documentation Review
- Settlement Determinations
- Coverage Assessments
- Accident Investigations
- Problem Solving
- Computer Literacy
- Critical Thinking
- Fraud Detection
- Insurance Regulations
- Multitasking
- Efficient time management
- Quality Control Standards
- Cake Decoration
- Food handling safety
Certification
Insurance Agent licensure, 2017
Timeline
Lead Cake Decorator
Publix
05.2024 - Current
Claims Representatives II
GEICO, Government Employees Insurance
02.2017 - 07.2024
Deli/Bakery Manager
Harvey's Grocery Store
10.2012 - 02.2017
Zone Manager
Walmart
05.2006 - 10.2012
GED -
Baldwin High School
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