Startrina Larson

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Generated repeat business through exceptional customer service.

• Performed cash, card, and check transactions to complete customer purchases.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register to record transactions accurately and efficiently.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled cash with high accuracy and took care to check bills for fraud.
• Helped customers complete purchases, locate items, and join reward programs.

Operate cash register

open and close the store

put freight away

run bank deposit

get change as needed

answer the phone

assist customers when asked about the carwash

pump gas for the elderly

maintain positive attitude when dealing with difficult customers