Summary
Overview
Work History
Education
Skills
Software Proficiency
Timeline
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STASHA BROWN

Charlotte,NC

Summary

Goal-oriented Account Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring 5 years of experience and take on challenging new role.

Overview

5
5
years of professional experience

Work History

Account Analyst

Nomad Health
07.2022 - Current
  • Successfully manages over 10 accounts, fostering both existing and new relationships with Health Systems, resulting in deployment of high-quality clinicians across 1,000+ facilities.
  • Consistently surpasses Key Performance Indicators (KPIs) and corporate growth targets, leading to the achievement of second-highest nurse placements in Q3 (308 placements) and ranking among top 5 in Q4 (247 placements) for the year 2022.
  • Utilizes Looker to evaluate 10 account profiles daily, to identify optimization in market rates, acceptance rate, and placement health.
  • Presents 15 Quarterly Business Reviews to demonstrate client health, competitor actives, and industry developments to offer informed recommendations for optimizing operational efficiency, refining account strategies, and enhancing business planning processes.
  • Serves as POC for clients and internal Nomad teams including nurses on assignment, leading to improved management of complex accounts and delivery of customized solutions that exceed client expectations.
  • Conducts training and onboarding for internal process enhancements, leading to streamlined procedures and improved team efficiency.
  • Utilizes ZenDesk, Jira, Looker, and Google Suites, for internal procedures, including offer negotiations, compliance, billing escalations, and MSP/VMS system auditing. Ensuring accuracy, compliance, and efficient handling of critical processes.

Assistant Property Manager

Mid-America Apartment Communities
07.2021 - 07.2022
  • Managed the complete leasing workflow for a 220-unit property, leading to successful onboarding of 80 new tenants within a 6-month duration. Ensured efficient progression of applicant clearance through the application process by coordinating seamlessly with leasing personnel, screening analysts, legal department, maintenance team, and external vendors.
  • Maximized office staffs’ knowledge and success through proficiently training, supervising, and mentoring leasing staff in successful sales strategies. Conducted thorough market research and fostered robust relationship-building efforts, resulting in a notable surge in our property's Online Reputation Assessment (ORA) score, escalating from 75% to 90% within the fiscal year.
  • Prepared and presented financial reports, budgets, and forecasts for quarterly business assessments to corporate executives and stakeholders, highlighting the properties performance of gross operating income (GOI).
  • Actively pulled and prepared monthly financial reports for leasing and maintenance staff, tracking revenue and expenses, and assisting in identifying opportunities for revenue growth and expense reduction.
  • Increased annual ancillary income collected from 80% to 90%, by conducting regular audits, controlling expenses, and applying effective closing techniques, which contributed to enhancing the properties overall gross operating income by 10%.
  • Utilized strong negotiation skills to resolve resident conflicts and contractual matters, ensuring positive outcomes and maintaining long-term partnerships.

Leasing Consultant

Mid-America Apartment Communities
04.2018 - 07.2021
  • Successfully achieved a 20% increase in occupancy between 2019 and 2020, through diligent execution of regular phone and email follow-ups, adept utilization of effective sales closing strategies, and the cultivation of robust customer relationships.
  • Skillfully implemented potent sales closure methods and relationship-cultivation approaches to extend contract renewals and fortify customer allegiance.
  • This resulted in a surge in renewal rates, escalating from 75% to 90% during the period spanning 2020 to 2021.
  • Optimized the resident leasing journey, guaranteeing an efficient and punctual onboarding process.
  • Orchestrated collaboration among diverse departments, such as screening analysts, legal, and maintenance teams, to accelerate the application process for incoming residents.
  • Qualified prospects by collecting/compiling personal data, entering data into CRM database, initiating background check, and providing follow up status to prospects via Yardi CRM platform.
  • Collaborated with maintenance teams to promptly address and resolve tenant concerns, fostering a sense of community and resident loyalty.
  • Regularly updated and maintained accurate records of leasing activities, ensuring up-to-date reporting for management review.
  • Conducted comprehensive market research to remain well-versed in competitive rental rates. This involved personally visiting rival properties, gathering up-to-date market trends and data via online and phone research, and vigilantly tracking market pricing dynamics. This proactive approach facilitated the implementation of well-informed strategic pricing strategies for the property.

Education

Bachelor of Science - Global Studies

University of Florida
Gainesville, FL
08.2017

Skills

  • Data Communications
  • CRM Tracking
  • Accurate Recordkeeping
  • Budget Planning and Analysis
  • Complex Problem-Solving
  • Internal Auditing
  • Interpersonal Communication Skills
  • Strategic Outreach
  • Account Management
  • Staff Leadership
  • Performance Goals
  • Administrative Support

Software Proficiency

  • Looker
  • ZenDesk
  • Jira
  • Yardi/CRM
  • Sales Force
  • Lucidchart
  • Microsoft Office 365
  • Google Suites

Timeline

Account Analyst

Nomad Health
07.2022 - Current

Assistant Property Manager

Mid-America Apartment Communities
07.2021 - 07.2022

Leasing Consultant

Mid-America Apartment Communities
04.2018 - 07.2021

Bachelor of Science - Global Studies

University of Florida

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