Stasha Hall
Candler,NC
Summary
STATEMENT Level-headed visionary with 10 years customer service experience, acknowledged for persistent work ethic, excellence in performance, and building great sales rapport.
Overview
8
8
years of professional experience
Work History
Assembly
The Staffing Alliance
06.2022 - 06.2022
- Continuously checked products for quality assurance according to strict guidelines.
- Monitored production processes to identify and address potential issues.
- Installed, adjusted and repaired automated machines and robots.
Maids Housekeeper
Merry
02.2023 - Current
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Changed bed linens and collected soiled linens for cleaning.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Apparel
Walmart
08.2022 - 02.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Prioritized helping customers over completing other routine tasks in store.
Stocker
Dollar General
02.2022 - 04.2022
- Greeted customers and directed to requested products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Maintained effective team member communication.
Deli
Ingles
11.2021 - 02.2022
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Deli Prep
McAlister Deli
06.2021 - 09.2021
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Order Picker
Sunshine Employment
12.2019 - 06.2020
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Picked and packed order items.
Front Desk Clerk
Comfort Suites
10.2018 - 11.2019
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Maintained clean and organized front desk areas to uphold polished company image.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered customer telephone calls promptly and appropriately handled needs.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
New York And Company
03.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Tech Support
Teleperformance USA
07.2017 - 03.2018
- Responded promptly to incoming sales leads and requests for technical support.
- Trained users on how to operate components and systems.
- Monitored systems in operation and quickly troubleshot errors.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Customer Service Representative
Sitel
11.2016 - 07.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Provided primary customer support to internal and external customers.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Sitel
06.2015 - 06.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Master of Science - Forensic Psychology
Northcentral University
San Diego, CA03.2023
Master of Arts - Business Administration
Trident University International
Cypress, CA10.2018
Bachelor of Arts - Business Administration
Grand Canyon University
Phoenix04.2013
Associate of Arts - Sociology
Alfred State College
Alfred, NY06.2008
Skills
- Management: Previous experience in scheduling, payroll, employee evaluations, training, and team building
- Supervisory: Empathetic team player and active listener with experience in conflict management and problem solving Ability to supervise 25 to 30
- Office: Type 60 words per minute; Microsoft Office Suite 1999 and higher Experience in inbound and outbound calling, note-taking, filing, Windows operating system, and MAC
- Planning: Excellent organization, delegation, negotiation and prioritizing, with strong attention to detail and time management skills
Accomplishments
- Experience in budgeting with ability to interpret balance sheets, cash-flow statements, profit and loss statements, and income statements
- Sales:
- Persistent but sensitive sales person with probing skills and ability to build rapport, while consistently satisfying company goals
- (Guthy-Renker Fulfillment Services)
- Crisis Management:
- Perseverance through problems such as electrical outages, computer crashes, robberies, plumbing failures, delivery delays, and inclement weather.
Additional Information
- AWARDS , National Honor Society President’s List Dean’s List Phi Theta Kappa RECOGNITIONS National Honor Roll Cum Laude (Alfred State College) Summa Cum Laude (Enka High School)
Awards
President's List, Dean's List, National Honor Society, Phi Theta Kappa, Summa Cum Laude
Timeline
Maids Housekeeper
Merry
02.2023 - Current
Apparel
Walmart
08.2022 - 02.2023
Assembly
The Staffing Alliance
06.2022 - 06.2022
Stocker
Dollar General
02.2022 - 04.2022
Deli
Ingles
11.2021 - 02.2022
Deli Prep
McAlister Deli
06.2021 - 09.2021
Order Picker
Sunshine Employment
12.2019 - 06.2020
Front Desk Clerk
Comfort Suites
10.2018 - 11.2019
Cashier
New York And Company
03.2018 - 11.2019
Tech Support
Teleperformance USA
07.2017 - 03.2018
Customer Service Representative
Sitel
11.2016 - 07.2017
Customer Service Representative
Sitel
06.2015 - 06.2016
Master of Science - Forensic Psychology
Northcentral University
Master of Arts - Business Administration
Trident University International
Bachelor of Arts - Business Administration
Grand Canyon University
Associate of Arts - Sociology
Alfred State College
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