Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Stasha Hall

Candler,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail, sales, and banking industries. Solid and energetic team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
14
14
years of post-secondary education

Work History

Housekeeper

Ardenwoods
Arden, NC
04.2023 - Current
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Housekeeper

Merrymaids
Arden, NC
02.2023 - 04.2023
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Apparel Associate

Walmart
Asheville, NC
08.2022 - 02.2023
  • Performed closing duties such as zoning, stocking, and recovery.
  • Delivered prompt, friendly service to 50 plus customers Asheville store.
  • Displayed and organized products in store to help customers locate products easily.
  • Maintained loss prevention standards by monitoring and observing customers on sales floor.

Assembly

The Staffing Alliance
Asheville, NC
06.2022 - 07.2022
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Documented production data and output to enable tracking history and maintain accurate records.
  • Generated and maintained accurate production records.

Cashier

Dollar General
Asheville , NC
02.2022 - 04.2022
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier

Ingles
Asheville, NC
11.2021 - 02.2022
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Deli, Prepared Foods, Dairy, and Seafood Clerk

McAlister Deli
Asheville , NC
06.2021 - 08.2021
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Assisted Dairy Manager with orders to meet dairy department needs based on past and projected sales.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Washed floors, walls, coolers and storage shelves.
  • Maintained clean working environment to comply with state, federal and OSHA safety and sanitation regulations.

Put-Away

Hubbell
Arden, NC
12.2020 - 06.2021
  • Consistently lifted materials weighing as much as 50 pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Operated equipment while observing standard safety procedures.
  • Maintained clean, orderly work environment free of hazards.

Front Desk Associate

Comfort Suites
Asheville, NC
12.2019 - 12.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained cleanliness and organization of front desk area.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Tech Support

TPUSA
Salt Lake CIty, UT
06.2019 - 12.2019
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Customer Service Representative

Sitel
Knoxville, TN
11.2018 - 06.2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier

Dollar Tree
Asheville, NC
11.2017 - 11.2018
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Walmart
Asheville, NC
06.2016 - 09.2016
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Customer Service Representative

Sitel
Asheville, NC
04.2015 - 06.2016
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Master of Science - Forensic Psychology

Northcentral University
San Diego, CA
06.2020 - 02.2023

Master of Arts - Business

Trident University International
Cypress, CA
04.2015 - 10.2018

Master of Arts - Business Administration

Grand Canyon University
Phoenix, AZ
02.2010 - 04.2013

Associate of Arts - Sociology

Alfred State College
Alfred, NY
08.2007 - 06.2008

High School Diploma -

Enka High School
Candler, NC
08.2001 - 06.2005

Skills

Customer Service

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Software

Microsoft Office Suite 99 and higher

NCSS

POS systems

Interests

Reading

Painting

Finance

Accounting

Banking

Floral Design

Travel

Animal Lover

Timeline

Housekeeper

Ardenwoods
04.2023 - Current

Housekeeper

Merrymaids
02.2023 - 04.2023

Apparel Associate

Walmart
08.2022 - 02.2023

Assembly

The Staffing Alliance
06.2022 - 07.2022

Cashier

Dollar General
02.2022 - 04.2022

Cashier

Ingles
11.2021 - 02.2022

Deli, Prepared Foods, Dairy, and Seafood Clerk

McAlister Deli
06.2021 - 08.2021

Put-Away

Hubbell
12.2020 - 06.2021

Master of Science - Forensic Psychology

Northcentral University
06.2020 - 02.2023

Front Desk Associate

Comfort Suites
12.2019 - 12.2020

Tech Support

TPUSA
06.2019 - 12.2019

Customer Service Representative

Sitel
11.2018 - 06.2019

Cashier

Dollar Tree
11.2017 - 11.2018

Cashier

Walmart
06.2016 - 09.2016

Customer Service Representative

Sitel
04.2015 - 06.2016

Master of Arts - Business

Trident University International
04.2015 - 10.2018

Master of Arts - Business Administration

Grand Canyon University
02.2010 - 04.2013

Associate of Arts - Sociology

Alfred State College
08.2007 - 06.2008

High School Diploma -

Enka High School
08.2001 - 06.2005

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Stasha Hall