Microsoft Office Suite 99 and higher
Stasha Hall
Candler,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail, sales, and banking industries. Solid and energetic team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work History
Housekeeper
Ardenwoods
Arden, NC
04.2023 - Current
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Merrymaids
Arden, NC
02.2023 - 04.2023
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
Apparel Associate
Walmart
Asheville, NC
08.2022 - 02.2023
- Performed closing duties such as zoning, stocking, and recovery.
- Delivered prompt, friendly service to 50 plus customers Asheville store.
- Displayed and organized products in store to help customers locate products easily.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
Assembly
The Staffing Alliance
Asheville, NC
06.2022 - 07.2022
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Assisted quality assurance by inspecting items and removing defective parts.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Documented production data and output to enable tracking history and maintain accurate records.
- Generated and maintained accurate production records.
Cashier
Dollar General
Asheville , NC
02.2022 - 04.2022
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Ingles
Asheville, NC
11.2021 - 02.2022
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Deli, Prepared Foods, Dairy, and Seafood Clerk
McAlister Deli
Asheville , NC
06.2021 - 08.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Assisted Dairy Manager with orders to meet dairy department needs based on past and projected sales.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Washed floors, walls, coolers and storage shelves.
- Maintained clean working environment to comply with state, federal and OSHA safety and sanitation regulations.
Put-Away
Hubbell
Arden, NC
12.2020 - 06.2021
- Consistently lifted materials weighing as much as 50 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
Front Desk Associate
Comfort Suites
Asheville, NC
12.2019 - 12.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained cleanliness and organization of front desk area.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Tech Support
TPUSA
Salt Lake CIty, UT
06.2019 - 12.2019
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Responded promptly to incoming sales leads and requests for technical support.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Customer Service Representative
Sitel
Knoxville, TN
11.2018 - 06.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier
Dollar Tree
Asheville, NC
11.2017 - 11.2018
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Walmart
Asheville, NC
06.2016 - 09.2016
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
Sitel
Asheville, NC
04.2015 - 06.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Master of Science - Forensic Psychology
Northcentral University
San Diego, CA 06.2020 - 02.2023
Master of Arts - Business
Trident University International
Cypress, CA 04.2015 - 10.2018
Master of Arts - Business Administration
Grand Canyon University
Phoenix, AZ 02.2010 - 04.2013
Associate of Arts - Sociology
Alfred State College
Alfred, NY 08.2007 - 06.2008
High School Diploma -
Enka High School
Candler, NC 08.2001 - 06.2005
Skills
Customer Service
Active Listening
Creative Problem Solving
Customer Retention
Verbal Communication
Knowledge Retention/Recall
Attention to Detail
Tech Literacy
Attention to Detail
Empathy
Software
NCSS
POS systems
Interests
Reading
Painting
Finance
Accounting
Banking
Floral Design
Travel
Animal Lover
Timeline
Housekeeper
Ardenwoods
04.2023 - Current
Housekeeper
Merrymaids
02.2023 - 04.2023
Apparel Associate
Walmart
08.2022 - 02.2023
Assembly
The Staffing Alliance
06.2022 - 07.2022
Cashier
Dollar General
02.2022 - 04.2022
Cashier
Ingles
11.2021 - 02.2022
Deli, Prepared Foods, Dairy, and Seafood Clerk
McAlister Deli
06.2021 - 08.2021
Put-Away
Hubbell
12.2020 - 06.2021
Master of Science - Forensic Psychology
Northcentral University
06.2020 - 02.2023
Front Desk Associate
Comfort Suites
12.2019 - 12.2020
Tech Support
TPUSA
06.2019 - 12.2019
Customer Service Representative
Sitel
11.2018 - 06.2019
Cashier
Dollar Tree
11.2017 - 11.2018
Cashier
Walmart
06.2016 - 09.2016
Customer Service Representative
Sitel
04.2015 - 06.2016
Master of Arts - Business
Trident University International
04.2015 - 10.2018
Master of Arts - Business Administration
Grand Canyon University
02.2010 - 04.2013
Associate of Arts - Sociology
Alfred State College
08.2007 - 06.2008
High School Diploma -
Enka High School
08.2001 - 06.2005