Stasha Mitchell
Yulee,FL
Summary
Proven professional with a track record of enhancing safety and operational efficiency at the Jacksonville Sheriff's Office. Skilled in security procedures and verbal communication, adept at managing high-stress situations and maintaining confidentiality. Demonstrated ability to improve facility safety and reduce altercations, showcasing integrity and observation skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Corrections Officer Assistant
Jacksonville Sheriff's Office
Jacksonville, FL
10.2024 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Assist in security at entrances and exits of various locations throughout the DOC by monitoring and conducting security screening of persons and items;
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Coordinate inmate movement to and from assigned housing areas;
- Document occurrences of a routine and unusual nature in the Jail Information Management System (JMS) occurring within the members assigned area during the course of the shift;
- Monitor video and audio equipment, security gates and electronic doors, fire alarm systems, and intercom/public address systems;
Administrative Manager
Moss Associates
Callahan, FL
04.2024 - 10.2024
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Customer Service Representative
John M. Drew, Tax Collector Office
Fernandina Beach, FL
05.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated and maintained database with accurate customer information and timely data entry.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
City Of Fernandina Beach
Fernandina Beach, FL
06.2021 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Loaner Assistant
Mercedes-Benz of South Orlando
Orlando, Fl
01.2020 - 04.2020
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
Education
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL05-2019
Associate of Arts - Criminal Justice
Valencia College
Orlando, FL12-2017
High School Diploma -
Yulee High School
Yulee05-2014
Skills
- Verbal communication
- Security procedures
- Emergency response
- Inmate supervision
- Surveillance
- Discretion and confidentiality
- Observation
- Central and pod control
- Integrity and honesty
Certification
- Criminal Profiling Certificate
Undergraduate Certificated in Criminal Profiling
Having an undergraduate certificate it provided me with a deep understanding of criminal behavior, investigative techniques, and profiling methods. It shows my expertise in analyzing and interpreting criminal behavior patterns, which I would consider a unique skill that sets you apart. Having a Criminal Profiling certificate helped me develop specific skills such as: Behavioral Analysis- understanding and interpreting criminal behavior patterns, Investigative Techniques- learning various methods used in criminal investigations, Critical Thinking- enhancing my ability to analyze information and make informed decisions, and Communication Skills- effectively conveying findings and information to professionals.
Timeline
Corrections Officer Assistant
Jacksonville Sheriff's Office
10.2024 - Current
Administrative Manager
Moss Associates
04.2024 - 10.2024
Customer Service Representative
John M. Drew, Tax Collector Office
05.2022 - 02.2024
Administrative Assistant
City Of Fernandina Beach
06.2021 - 04.2022
Loaner Assistant
Mercedes-Benz of South Orlando
01.2020 - 04.2020
Bachelor of Science - Criminal Justice
University of Central Florida
Associate of Arts - Criminal Justice
Valencia College
High School Diploma -
Yulee High School